Woodmart web help

This topic has 10 replies, 2 voices, and was last updated 5 days, 7 hours ago by Luke Nielsen.

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October 30, 2024 at 3:45 pm #608782
dblas
Participant
Hello, I have a website with Woodmart template –> http://www.imblasco.cl
Im having trouble with the following;

– Variable product button
The option to choose a variant does not appear within the product sheet, which causes the problem that customers cannot see the price of the intermediate variant.

– Account requests
I am not receiving the email field in the email I receive with the request data, so I cannot link the request to the account awaiting approval.

– Caché
When entering a page without logging in, when logging in and returning to the same page the cache redirects me to the page without session
- This topic was modified 3 weeks, 3 days ago by dblas.
October 31, 2024 at 10:19 am #608896

Luke Nielsen
Keymaster

Hello,

1. Navigate to Theme Settings -> Shop -> turn off the “Login to see add to cart and prices” option and recheck the issue. https://prnt.sc/Mnabs0yf3qZn

2. This functionality comes from WooCommerce so could you please check how it works on the default WooCommerce Storefront theme?

3. Try to enable the cache for the logged-in users too. In general, this is something related to the cache plugin, our theme cannot affect such behavior.

Kind Regards

October 31, 2024 at 7:15 pm #609102

dblas
Participant

Hello Luke,

I tried what you said but didnt work, the button doesnt appear.

Referent to caché Im using w3 and have tried too disabling and enabling caché but didnt work either.

Can you please help me with this?

Best regards,

Diego

November 1, 2024 at 10:14 am #609164

Luke Nielsen
Keymaster

Hello,

Could you please send me access to the admin panel?

Thank you in advance.

Kind Regards

November 2, 2024 at 6:33 pm #609457

dblas
Participant

Hello Luke, here they are.

November 4, 2024 at 1:48 pm #609738

Luke Nielsen
Keymaster

Hello,

1. May I disable 3rd party plugins for testing?

3. Could you please send me a video from your side for a better understanding of how you replicate the issue? https://prnt.sc/pAvp4Vq-Pl-s

Kind Regards

November 5, 2024 at 6:17 am #609896

dblas
Participant

Please do whatever you think will improve the firstly described problems.
Changing subject, I also just discovered I have malware in my site… its redirecting people to other websites… how can I clean it?

Here is the video –> https://we.tl/t-6DUfCNnc83

November 5, 2024 at 6:19 am #609897

dblas
Participant

please your help

November 6, 2024 at 11:07 am #610248

Luke Nielsen
Keymaster

Hello,

Okay, understood. At the moment, I cannot access the site even via VPN – https://take.ms/cQeyH, it looks like something is wrong with your server.

As for the malware, check the article below for help:

https://fluentsmtp.com/articles/how-to-remove-malware-from-wordpress-site/

Kind Regards

November 15, 2024 at 1:27 am #612288

dblas
Participant

Hello Luke,

Sorry for my absence, I’ve been extremely busy.

Can you offer me your help? I’ll put my contact info and new admin access in private.

I already fixed the caché problem but I need to solve the following;

I have tried to set the variants as the documentation but with no possitive outcome.

– Im still missing the button to choose variable products, clients can´t choose variant therefore can´t know the price of the intermediant variant.

– How can I improve the search bar engine adjustments, I would like it to show the category of the search in first priority.

– Applications for accounts are getting as username the email name which causes a problem as many clientes have the same email name “ventas(sales in spanish)@theirdomain.cl”. Can you please set up or help me how to that the RUT (ID number) set as the Account name?

November 18, 2024 at 10:45 am #612843

Luke Nielsen
Keymaster

Hello,

1. It looks like some plugins affect the variation buttons. May I disable 3rd party plugins for testing?

2. Sorry, but there is no option available for that in Theme Settings. It requires customizations and this is beyond our limitations and support policy.

3. Those account settings and functionality come from WooCommerce, our theme cannot influence it, unfortunately. I suggest you contact the WooCommerce support team for further solutions.

Looking forward to hearing back from you!

Kind Regards
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