Home › Forums › WoodMart support forum › Issue Button menu

Issue Button menu

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • November 1, 2024 at 1:55 pm #609257

    DEVPOM1234
    Participant

    Hello,
    I have an issue with the menu button. When the site loads and we click on the menu button, it doesn’t open; instead, a “#” appears in the URL. To be able to open the menu, we need to click on another page first and then go back to open the menu. This happens on mobile as well as on all browsers.
    Find in private content the wetransfer video of the screen shot.
    I’am waiting your answer.

    November 1, 2024 at 4:36 pm #609308

    Luke Nielsen
    Member

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    November 4, 2024 at 10:49 am #609630

    DEVPOM1234
    Participant

    Hello,

    Yes find in private the information.
    Be carefull the website is in live and we have customer and order on this so don’t make something that can cause issue.

    November 4, 2024 at 1:01 pm #609714

    Luke Nielsen
    Member

    Hello,

    Most likely, some 3rd party plugins affect it, so please confirm the permission for plugins deactivation on your side. I will investigate what exactly causes that issue.

    Looking forward to collaborating with you!

    Kind Regards

    November 4, 2024 at 2:29 pm #609748

    DEVPOM1234
    Participant

    Hello Luke,

    You can do it now (12H28) until (14H00).
    Be careful site site in live with customers and orders.

    November 4, 2024 at 2:30 pm #609749

    DEVPOM1234
    Participant

    I tried to deactivate PRINT.APP it’s not this app so please don’t touch PRINT.APP

    November 4, 2024 at 3:12 pm #609757

    Luke Nielsen
    Member

    Hello,

    In which UTC time zone are you situated?

    Thank you for your time.

    Kind Regards

    November 4, 2024 at 3:13 pm #609758

    DEVPOM1234
    Participant

    FRANCE (PARIS)

    November 4, 2024 at 4:09 pm #609764

    Luke Nielsen
    Member

    Hello,

    If you want, I can do tests in the evening e.g. 10pm – 12pm.

    Is that okay for you?

    Kind Regards

    November 4, 2024 at 4:10 pm #609766

    DEVPOM1234
    Participant

    Hello Luke,

    Ok thank you !

    November 5, 2024 at 1:05 am #609878

    Luke Nielsen
    Member

    Hello,

    Now I see that the menu works well, here is a video – https://take.ms/aiKJs

    Did you disable the cache plugin?

    Looking forward to hearing back from you!

    Kind Regards

    November 5, 2024 at 1:07 am #609879

    DEVPOM1234
    Participant

    Luke,

    I don’t understand, my customer 2 minutes ago told me that it doesn’t works, I didn’t touch the cache plugin … On my mobile it doesn’t works. Do you think is cache plugin ?

    November 5, 2024 at 11:36 am #609967

    Luke Nielsen
    Member

    Hello,

    Rechecked, here are a video – https://take.ms/H8eUx, https://take.ms/dJ1Bf

    Try to clear the browser/mobile cache. Also, you can send me a full-screen video from your side.

    Kind Regards

    November 5, 2024 at 1:13 pm #610016

    DEVPOM1234
    Participant

    Hello Luke,

    Effectively, I tried and the button works !

    November 5, 2024 at 1:18 pm #610018

    Luke Nielsen
    Member

    Hello,

    Glad that it started to work.

    In case you need any additional help, I’d be more than happy to assist you.

    Have a good day!

    Kind Regards

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)

The topic ‘Issue Button menu’ is closed to new replies.