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Problem with the width of my site

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 4, 2024 at 8:03 pm #609850

    zmoton.uy
    Participant

    I need help because my site has a blank space on the right side and I don’t know why.
    It happens on desktop and mobile
    How can I remove it?

    November 5, 2024 at 10:58 am #609952

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    November 5, 2024 at 2:38 pm #610031

    zmoton.uy
    Participant

    Hello,

    I prefer if you can guide me to correct the error.

    Thank you.

    November 5, 2024 at 3:18 pm #610046

    Luke Nielsen
    Keymaster

    Hello,

    Send me some screenshots and the URL link to the page where that blank space is shown.

    Thank you in advance.

    Kind Regards

    November 5, 2024 at 3:24 pm #610054

    zmoton.uy
    Participant

    The problem occurs on all pages.
    I am sending you a screenshot.

    URL: https://demo.zmoton.com/

    • This reply was modified 2 weeks, 3 days ago by zmoton.uy.
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    November 5, 2024 at 3:59 pm #610076

    Luke Nielsen
    Keymaster

    Hello,

    It works well on my side, here is a video – https://take.ms/yw1wk

    Try to clear the browser cache and recheck the issue.

    Kind Regards

    November 5, 2024 at 4:55 pm #610099

    zmoton.uy
    Participant

    the problem persists.

    I opened it from another browser and there is still a white space on the right side of the screen. The same thing happens on mobilephone.

    November 5, 2024 at 5:00 pm #610100

    Luke Nielsen
    Keymaster

    Hello,

    Firefox: https://take.ms/QuwjT

    Please make a video and send me for a better understanding.

    Kind Regards

    November 5, 2024 at 5:09 pm #610102

    zmoton.uy
    Participant

    Here I send you a video: https://vimeo.com/1026520887?share=copy

    November 6, 2024 at 10:02 am #610201

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if is it our theme issue or not?

    Kind Regards

    November 6, 2024 at 2:22 pm #610310

    zmoton.uy
    Participant

    Thanks for your reply,

    I tried the Astra theme and the Hello Elementor theme and it works fine.

    I don’t know why those margins on the sides.

    November 6, 2024 at 3:09 pm #610319

    Luke Nielsen
    Keymaster

    Hello,

    Checked in the Safari, here is a video – https://take.ms/0wuZA

    Send me access to the admin panel and clarify how I can replicate that issue.

    Kind Regards

    November 6, 2024 at 3:18 pm #610325

    zmoton.uy
    Participant

    Ok, I send you a video from Safari too. Please look the video.

    https://vimeo.com/1026866917?share=copy

    Is working wrong.

    November 6, 2024 at 3:35 pm #610332

    Luke Nielsen
    Keymaster

    Remove this https://take.ms/kAc38 custom code in your Custom CSS area, clear the cache and recheck the issue.

    Kind Regards

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