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Assistance with Doofinder Integration on the WoodMart Theme

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  • #610423

    lost.hinata
    Participant

    Hello WoodMart support team,

    We recently installed Doofinder on our site. It’s a powerful product search engine that allows users to quickly and easily find specific products. Currently, it is set up to display an advanced search layer whenever a user clicks on the search bar.

    Issue: When users click on the search bar, a “light frame” appears before the Doofinder layer opens, which adds an extra click for the user. According to Doofinder, this “light frame” is not part of their solution and can be removed to streamline the user experience.

    Solution Proposed by Doofinder: Doofinder suggests disabling this “light frame” so that their search layer opens directly on the first click of the search bar. It’s important to keep the search bar itself, as it triggers the Doofinder layer.

    They have recommended checking the CSS selector used for the search bar to ensure it functions correctly once the “light frame” is disabled. Here is a link to their CSS selector documentation: Doofinder CSS Selector Documentation.

    Request for Assistance: Could you please:

    Disable the “light frame” so that the Doofinder layer opens directly upon the first click on the search bar.
    Verify the current CSS selector to ensure compatibility with this configuration.

    I am also attaching the message from my Doofinder support team directly for clarity:
    Victor Vinogradova Silva Asis
    5 Nov. 2024, 15:01 (2 days ago)

    Hi Cédric,

    Sure, you just have to ask them to remove the in-between light frame as shown in the attached screenshot (“capture doofinder”).
    That’s the code part—simply setting it to “display: none” will make it disappear!
    They should leave the search bar as it is so that the Doofinder search can still be triggered from there.
    This should be all they need.

    Thank you for your assistance and prompt response.

    Best regards,
    Cédric M.

    • This topic was modified 19 hours, 37 minutes ago by lost.hinata.
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    #610590

    Hung Pham
    Keymaster

    Hello lost.hinata,

    Thanks for reaching to us.

    Can you please record a short video for better understanding to reproduce the issue on your site.

    Best Regards

    #610615

    lost.hinata
    Participant

    Hello,

    This issue requires closer attention, as I have provided all the information I can, and there’s not much more I can do from my end. Could you send me a direct support email so we can address this problem more efficiently?

    My theme support team will reach out to you, with me copied on the emails. This way, you can handle the issue from technician to technician, as this type of problem can be time-consuming, and I am not a technician myself.

    Thank you for your understanding.

    Best Regards,
    Cédric M.

Viewing 3 posts - 1 through 3 (of 3 total)