Free gifts not working with the Mega Electornics Pre-Built Website

This topic has 13 replies, 3 voices, and was last updated 5 months ago by Luke Nielsen.

Viewing 14 posts - 1 through 14 (of 14 total)

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November 7, 2024 at 4:38 pm #610547

nikola.petrovic
Participant

Hi,

I’ve purchased your WoodMart theme and it is great!

I am having an issue with enabling the Free gifts feature.

The feature was working fine when I installed the theme, then I have installed the Pre Built Website Mega Electronics. Once I installed it, the Free gifts feature is not working. I can add only 1 item in the cart, if I try adding more items, I get an error saying there is an Ajax Error in the Cart and the add to cart button keeps spinning. And, the gifts are not showing in the cart as well, even if the conditions are met.

I have set the gifts up correctly, as it worked without the Mega Electronics.

I have tried disabling all plugins except the required ones and I have tried disabling the child theme as well, no luck.

To recreate the issue, enable the free gifts feature and try adding more than 1 item to the cart.

Could you please take a look at this and let me know if you have a solution?

Thanks in advance!

Best regards!

November 7, 2024 at 6:11 pm #610576

Luke Nielsen
Keymaster

Hello,

It seems that access is wrong – https://prnt.sc/fZ8I2MAwzSLC, could you please update it?

Thank you for your time.

Kind Regards

November 7, 2024 at 7:39 pm #610609

nikola.petrovic
Participant

Hi Luke,

Thanks for the quick reply!

Please try again using the same credentials, there was an error on my side, it is fixed now and should be working.

November 8, 2024 at 4:51 pm #610868

nikola.petrovic
Participant

Hi Luke,

Any updates on the issue?

November 8, 2024 at 5:27 pm #610873

Luke Nielsen
Keymaster

Hello,

Sorry for the delay.

The thing is that the demo uses Layouts for the Cart page, in this case, you need to define there the “Free gifts” element – https://prnt.sc/cal0T1AIfkS- and then you will be able to see them using that prebuilt website.

Let me know if you have any additional questions.

Kind Regards

November 9, 2024 at 12:38 pm #611022

nikola.petrovic
Participant

Hi Luke,

Thanks for the support! Everythin is working great now.

Best regards!

November 10, 2024 at 4:43 pm #611122

dds-performance.de
Participant

Hello,
I’ve been setting it up all the time now but it doesn’t really work with the free gifts.
All points are set and a free gift will also be added to the shopping cart if the “Rule type” setting is set to “Automatic Gifts”. As soon as you go to “Manuel Gifts”, there is no selection in the shopping cart. I had already tried setting the “Free gifts” (https://prnt.sc/cal0T1AIfkS-) widget as described above, but it doesn’t display it. Is it possible to upload it somehow or import it differently?
Thank you for your feedback.

November 11, 2024 at 12:32 pm #611229

Luke Nielsen
Keymaster

Hello,

May I create a free gift bundle for testing? Also, please update the access to the admin panel – https://prnt.sc/gZ4Up3Ciqi1-

Thank you in advance.

Kind Regards

November 12, 2024 at 10:53 am #611547

dds-performance.de
Participant

Good day,
you are welcome to do that.
Login details for the test site have been assigned.
Thank you very much and see you later

November 12, 2024 at 3:37 pm #611664

Luke Nielsen
Keymaster

Hello,

Checked it on that staging site and there it works well when using the Cart layout, here is a video – https://take.ms/q9i3z

Let me know if I missed something.

Kind Regards

November 17, 2024 at 8:06 pm #612772

dds-performance.de
Participant

Hello and thank you for the feedback.
I had looked at it and it now worked. We then made further settings and now we no longer see it displayed. Could you please go back to the staging page and check?
Thank you very much

November 18, 2024 at 12:36 pm #612921

Luke Nielsen
Keymaster

Hello,

In the settings of the Elementor, enable the editing for Layouts – https://prnt.sc/wRiG9zHBgALr and then edit the Layout itself that is related to the Cart and add the “Free gifts” element – https://prnt.sc/gY9ZvQ9q54qn

Clear the cache and recheck the issue.

Kind Regards

November 18, 2024 at 7:43 pm #613127

dds-performance.de
Participant

Hello and thank you for your help! Now everything works as desired. Thanks

November 19, 2024 at 11:53 am #613312

Luke Nielsen
Keymaster

Hello,

Thank you for your message! We’re glad to hear that everything is now working as desired with the Free Gifts feature. If you encounter any further issues or have additional questions, don’t hesitate to reach out. We’re always here to help!

Kind regards,
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