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Issue with Live Page Builder on Checkout and Cart Pages

Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • November 12, 2024 at 7:19 pm #611715

    mansoorn
    Participant

    Hi,

    I’m experiencing an issue with customizing the layout on the checkout and cart pages. When I try to make customizations, I’m not getting the live page builder experience that usually appears.

    To clarify, I have a separate WoodMart license where this feature is working correctly, so I know the live builder experience should be available on these pages. Could you help me resolve this issue?

    I’ve attached an image for reference. Thanks in advance for your assistance!

    Best regards,
    Mansoor

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    November 13, 2024 at 10:20 am #611809

    Luke Nielsen
    Keymaster

    Hello,

    Send me access to the admin panel so I can check how it works on your side.

    Thank you in advance.

    Kind Regards

    November 13, 2024 at 10:55 am #611820

    mansoorn
    Participant

    Hello,

    Please check the login details.

    Thanks

    November 14, 2024 at 11:08 am #612096

    Luke Nielsen
    Keymaster

    Hello,

    Here is a video from my side – https://take.ms/m9ve8, as you can see it works well now. Often, there is no preview when the Checkout/Cart pages don’t have some features enabled by default, but in any case, you can check its appearance in the real page where the changes will be visible.

    Kind Regards

    November 14, 2024 at 1:02 pm #612118

    mansoorn
    Participant

    Hello,

    Thanks for the video. It’s strange, though—when I log in with the user account I provided to you, everything works perfectly, and the live building page appears as expected on both the checkout and cart pages. However, when I log in with my main administrator account, it still doesn’t work.

    Could there be a setting or feature discrepancy tied to the administrator account that might be causing this issue?

    Kind regards,
    Mansoor

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Viewing 5 posts - 1 through 5 (of 5 total)