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Issue with Free Gifts Feature Allowing Multiple Selections

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 12, 2024 at 7:31 pm #611718

    mansoorn
    Participant

    Hi,

    I’m experiencing an issue with the Free Gifts feature. When I enable this feature, I intend for customers to be able to choose only one gift when ordering a specific item. However, it’s currently allowing customers to select multiple gifts, which isn’t the intended behavior.

    Could you please help troubleshoot this issue? Let me know if there’s any additional information I can provide to assist.

    Please check the attached image.

    Thank you very much for your support!

    Best regards,
    Mansoor

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    November 13, 2024 at 10:28 am #611811

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    November 13, 2024 at 10:55 am #611821

    mansoorn
    Participant

    Hello,

    Please check the login details.

    Thanks

    November 14, 2024 at 3:17 pm #612164

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Navigate to Theme Settings -> Shop -> Free gifts and set the 1 value for the “Maximum Gifts in an Order” thus the customer will be able to add only 1 gift to the order. https://prnt.sc/lXu7lG5aAJET

    Kind Regards

    November 14, 2024 at 4:06 pm #612186

    mansoorn
    Participant

    Hello,

    I apologize, I didn’t notice this option.

    Thank you

    November 14, 2024 at 4:14 pm #612188

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! In case you need any additional help, I’d be more than happy to assist you.

    Have a good day!

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)