There has been a critical error on this website.

This topic has 16 replies, 2 voices, and was last updated 5 months ago by Aizaz Imtiaz Awan.

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November 21, 2024 at 10:38 am #614109

dhndigitalmarketing
Participant

After updating woocommerce for more than 2 hours but it still hasn’t finished, I saw a problem so I went to the website to check and saw a notification.

”There has been a critical error on this website.

Learn more about troubleshooting WordPress.”

What is the cause and how to fix it? Hope you guys can help soon

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November 21, 2024 at 10:59 am #614141

dhndigitalmarketing
Participant

And in the admin page, when I f5 again, I see this message

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November 21, 2024 at 4:16 pm #614325

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards

November 21, 2024 at 8:01 pm #614441

dhndigitalmarketing
Participant

I just installed the woodmart theme and am researching it but haven’t installed any 3rd party plugins yet. This morning I received a notification to update two plugins, elementor and woocommerce. I clicked update elementor and next I updated woocommerce, I saw that it kept updating without completing, after more than 2 hours of waiting, I tried opening the website and saw an error message and f5 again on the admin page. also received the error message. I think it’s due to the woocommerce plugin’s error

November 22, 2024 at 10:36 am #614539

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

November 22, 2024 at 11:50 am #614591

dhndigitalmarketing
Participant

Now I can’t log in to the wp-admin page anymore and it says the error ‘There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

Learn more about troubleshooting WordPress.’

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November 22, 2024 at 2:24 pm #614688

Aizaz Imtiaz Awan
Keymaster

Hello,

Can you please share the Cpanel login details of your site so I will check and give you the possible solution.

Best Regards

November 22, 2024 at 2:32 pm #614691

dhndigitalmarketing
Participant

Can you tell me what you will do in Cpanel and can you guide me in detail on how to handle such cases, because I’m a bit shy about sharing my account and also want to do it myself. To gain more experience so that I can handle problems like this myself in the future, if possible, I can take a screenshot of the cpanel of all the items you need in detail so that you can guide me on how to do it.

November 22, 2024 at 3:38 pm #614722

Aizaz Imtiaz Awan
Keymaster

Hello,

Please follow this guide:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/

Best Regards

November 23, 2024 at 11:53 am #614940

dhndigitalmarketing
Participant

I fixed the error by using phpMyAdmin to deactivate all plugins (Change the option_value field to: a:0:{}) then I was able to access the admin page. But when I started reactivating the plugins, I started with elementor and after running for more than 10 minutes it still hadn’t finished. I f5 the admin page again and received the message ‘There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

Learn more about troubleshooting WordPress.’ So is the problem here due to the elementor plugin or what and how can I completely resolve this situation? Because the response time is a bit long and I’m a bit shy about handing over admin accounts, can you raise possible problems and guide me on how to solve them so I can do it myself to gain more experience? Experience handling this situation again. Thank you

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November 23, 2024 at 12:19 pm #614956

dhndigitalmarketing
Participant

I continued to fix the error by using phpMyAdmin to deactivate all plugins (Change the option_value field to: a:0:{}) and get back to the admin page, this time I updated to woodmart 8.0.0 After that, I noticed that the elemetor plugin was missing in the Woodmart theme plugins section. I clicked to update the Woodmart core plugin and the update never completed. When I f5 again on the admin page, I continued to receive the message ‘There has been done. a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

Learn more about troubleshooting WordPress.’

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November 23, 2024 at 1:16 pm #614990

dhndigitalmarketing
Participant

I continue to use phpMyAdmin to disable all plugins (Change the option_value field to: a:0:{}) and go to the admin page as shown in the attached image, I click activate the woodmart core plugin and the admin page continues to have an error.

‘There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

Learn more about troubleshooting WordPress.’

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November 23, 2024 at 1:33 pm #614997

dhndigitalmarketing
Participant

And I see another problem: after I use phpMyAdmin to disable all plugins (Change the option_value field to: a:0:{}) and get to the admin page, but when I click on the appearance or plugins items, Works normally but when clicking on ‘pages’ or ‘posts’ I get ‘There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

Learn more about troubleshooting WordPress.’

Please tell me what is the cause of this situation and how to fix it

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November 23, 2024 at 4:56 pm #615084

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN and CPanel Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

November 24, 2024 at 9:48 am #615228

dhndigitalmarketing
Participant

Can you tell me why this situation occurs, is it due to a faulty woodmart version, what is the fix, can you guide me on how to perform the repair or take a photo of the information you need for guidance? Could you guide me on how to do it because I want to do it myself to gain more experience and am a bit shy about handing over the account unless I can’t do it anymore?

November 24, 2024 at 10:54 am #615234
dhndigitalmarketing
Participant
Now my admin page and website are working again but the elementor plugin is missing. I Begin installing the plugin and Begin activating the plugin but it doesn’t work. I want to ask why the plugin elementor was lost when I upgraded to Woodmart 8.0.0 and now how do I reinstall the elementor plugin
- This reply was modified 5 months ago by dhndigitalmarketing.
- This reply was modified 5 months ago by dhndigitalmarketing.
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November 25, 2024 at 5:52 pm #615691

Aizaz Imtiaz Awan
Keymaster

Hello,

Without checking or debugging the site, How can I give you the solution or how can I tell you where is the actual problem is. Please share the login details of the site so I will check and give you a possible solution.

Best Regards.
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