My AJAX add-to-cart is causing major problems
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Hey Woodmart team, I’m really struggling with some AJAX add-to-cart issues on my site and I’m hoping you can lend a hand. The AJAX functionality is freezing the page on Safari and certain iPhones,.
And to make matters worse, it’s getting blocked entirely by Firefox when users have ad blockers enabled. This is a huge problem for my conversions.
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder
Thank you in advance.
Here are our website login details. I hope you can find a solution as soon as possible, as our site is currently blocked on iPhones and any browsers with the AdBlock plugin. For your information, we have already tried the solutions you suggested, but unfortunately, they didn’t work.
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This reply was modified 1 year, 8 months ago by
Artem Temos.
Could you please temporarily remove all the custom CSS from Theme Settings and update all the plugins? Also, allow us to reinstall the theme to ensure any custom code is applied.
