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My AJAX add-to-cart is causing major problems

Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 21, 2024 at 1:32 pm #614262

    info.salah.manager
    Participant

    Hey Woodmart team, I’m really struggling with some AJAX add-to-cart issues on my site and I’m hoping you can lend a hand. The AJAX functionality is freezing the page on Safari and certain iPhones,.

    And to make matters worse, it’s getting blocked entirely by Firefox when users have ad blockers enabled. This is a huge problem for my conversions. 

    November 21, 2024 at 4:00 pm #614316

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    November 22, 2024 at 9:01 pm #614846

    info.salah.manager
    Participant

    Here are our website login details. I hope you can find a solution as soon as possible, as our site is currently blocked on iPhones and any browsers with the AdBlock plugin. For your information, we have already tried the solutions you suggested, but unfortunately, they didn’t work.

    • This reply was modified 1 day, 11 hours ago by Artem Temos.
    November 22, 2024 at 10:47 pm #614867

    Artem Temos
    Keymaster

    Could you please temporarily remove all the custom CSS from Theme Settings and update all the plugins? Also, allow us to reinstall the theme to ensure any custom code is applied.

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Viewing 4 posts - 1 through 4 (of 4 total)