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Frequently Bought Together add to cart not working anymore

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • November 22, 2024 at 10:57 pm #614869

    nicholas-3663
    Participant

    Hello,

    I’ve been working on my development copy for a couple of months now and at first Frequently Bought together was working just fine. Now whenever I click “add to cart” under the product page it just keeps spinning and spinning.

    November 23, 2024 at 11:41 am #614934

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    November 23, 2024 at 1:39 pm #614999

    nicholas-3663
    Participant

    Hello, I have sent you the details and deleted all the plugins.

    November 23, 2024 at 1:48 pm #615005

    Artem Temos
    Keymaster

    Please also test how it works when the child theme is turned off in Appearance -> Themes. Also, try to temporarily disable your custom layouts for single product page in WoodMart -> Layouts.

    November 23, 2024 at 1:54 pm #615010

    nicholas-3663
    Participant

    Just tried both. No luck.

    November 23, 2024 at 2:15 pm #615017

    Artem Temos
    Keymaster

    We don’t see Infinit spinning at the moment. Could you please record a video of the problem?

    November 23, 2024 at 3:35 pm #615048

    nicholas-3663
    Participant

    I appreciate your help. Basically the woocommerce notice was missing from the Layout and the items would not add to cart because one of the attributes you can select on the main product do not show up under Frequently Bought Together.

    Is there a setting i’m missing which lets you select a specific attribute on top of variations?

    Thank you

    November 23, 2024 at 5:54 pm #615117

    Artem Temos
    Keymaster

    I wanted to check it again, but you changed the password. Could you please send us your new password?

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Viewing 8 posts - 1 through 8 (of 8 total)