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Removing a product from compare not in the main language does not work

Viewing 12 posts - 1 through 12 (of 12 total)
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  • November 25, 2024 at 4:20 pm #615640

    Alex
    Participant

    The essence of the problem:
    Products added to the comparison list not in the main language cannot be removed

    Note.
    – These same products can be removed if you switch to the main language
    – There is no such problem with the wishlist, the removal works there in any language
    – I have Polylang, W3 total cache, Speculative loading and other plugins installed

    Important: I have excluded the compare pages and the wishlist from caching. I also have caching disabled for administrators, but the problem persists

    November 26, 2024 at 9:41 am #615870

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    As we can see, your compare page is cached, and that is why it doesn’t work as expected. You need to exclude it from the cache https://gyazo.com/4a5e8fc39e16eb478ff67659e7778905
    If you have trouble with this, you need to refer to the cache plugin’s documentation or contact its support for help.

    Kind Regards
    XTemos Studio

    November 26, 2024 at 12:17 pm #615985

    Alex
    Participant

    I have disabled the caching plugin one by one:
    Page Cache
    Database Cache
    Object Cache
    Browser Cache

    And now the caching plugin is completely disabled

    The problem persists. So the reason is not in the plugin cache

    November 26, 2024 at 12:19 pm #615986

    Artem Temos
    Keymaster

    Please open the source code and scroll to the bottom to see if the page is still cached or not. Send us a screenshot please.

    November 26, 2024 at 12:26 pm #615992

    Alex
    Participant

    The page is not cached.

    Attachments:
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    November 26, 2024 at 1:17 pm #616025

    Alex
    Participant

    I also noticed a very strange behavior. It occurs if you refresh the page several times, open the page code in the browser tab by right-clicking and clicking the delete button.

    What is really strange: with such actions, after a certain time, the entire comparison block changes to the main language (although the page language is different), where the delete button works.

    I attach a video

    November 26, 2024 at 3:43 pm #616099

    Artem Temos
    Keymaster

    Could you please send us your admin access so we can check it further?

    November 26, 2024 at 3:55 pm #616121

    Alex
    Participant

    Add in private

    November 26, 2024 at 6:47 pm #616217

    Alex
    Participant

    Did you do anything on the site? I see the deletion started working on the page.

    If it wasn’t you, then the additional actions I took helped.

    I added this list to the PageSpeed ​​exceptions on my hosting (the hosting says Available characters: a-z 0-9 – . _ / *.) and after a while reset the PageSpeed ​​cache:
    */compare*
    */en/compare*
    */en/wishlist*
    */porivnyannya*
    */ru/spisok-zhelaniy*
    */ru/sravneniye*
    */spisok-zhelaniy*
    */spysok-bazhan*
    */sravneniye*
    */wishlist*
    *wp-content/themes/woodmart/**.js

    Although, I’m not sure that the server PageSpeed ​​could have had such an impact, especially since I have js optimizations disabled in it, I only have:
    insert_dns_prefetch
    lazyload_images
    collapse_whitespace
    convert_meta_tags
    recompress_images
    resize_images
    extend_cache_images

    November 26, 2024 at 8:07 pm #616267

    Artem Temos
    Keymaster

    Yes, we have fixed this issue on your website. This fix will be included in our next theme update as well.

    November 26, 2024 at 8:09 pm #616272

    Alex
    Participant

    Can I already close access to the test account and activate the plugin I need?

    November 26, 2024 at 8:14 pm #616276

    Artem Temos
    Keymaster

    Sure, you are free to do this. We close this topic for now.

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