Home › Forums › WoodMart support forum › Site Not Displaying Properly in Private Browsing Mode

Site Not Displaying Properly in Private Browsing Mode

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 26, 2024 at 3:47 pm #616106

    gazoneo.fr
    Participant

    Hello,

    We are experiencing an issue with the display of the website gazoneo.fr in private browsing mode when using Edge and Chrome browsers on both PC and mobile devices.
    How can we resolve this display problem?

    Looking forward to your response,
    JML GAZONEO

    Attachments:
    You must be logged in to view attached files.
    November 26, 2024 at 4:23 pm #616148

    Artem Temos
    Keymaster

    Hello,

    We tried to check your website but get the following error at the moment https://gyazo.com/495da8cad8b37f4b7135449b8f2971d7

    Kind Regards

    November 26, 2024 at 4:32 pm #616155

    gazoneo.fr
    Participant

    Hello,

    Thank you for reaching out to us. It appears that our website may be blocked for certain countries due to current security settings. To address this, we will temporarily disable Wordfence to allow access.

    Please try again shortly and let us know if the issue persists.

    Best regards,

    November 26, 2024 at 4:44 pm #616170

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    November 26, 2024 at 4:58 pm #616181

    gazoneo.fr
    Participant

    Hello,

    We have just disabled all the plugins except for those mentioned above.
    I have sent the access codes to the site via private message.

    Best regards,

    November 26, 2024 at 7:57 pm #616257

    Artem Temos
    Keymaster

    Please switch to the parent theme, also. It seems to be affected by the custom CSS you added to your website.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)