Site Not Displaying Properly in Private Browsing Mode
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Hello,
We are experiencing an issue with the display of the website gazoneo.fr in private browsing mode when using Edge and Chrome browsers on both PC and mobile devices.
How can we resolve this display problem?
Looking forward to your response,
JML GAZONEO
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Hello,
We tried to check your website but get the following error at the moment https://gyazo.com/495da8cad8b37f4b7135449b8f2971d7
Kind Regards
Hello,
Thank you for reaching out to us. It appears that our website may be blocked for certain countries due to current security settings. To address this, we will temporarily disable Wordfence to allow access.
Please try again shortly and let us know if the issue persists.
Best regards,
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder
Thank you in advance.
Hello,
We have just disabled all the plugins except for those mentioned above.
I have sent the access codes to the site via private message.
Best regards,
Please switch to the parent theme, also. It seems to be affected by the custom CSS you added to your website.
Good evening,
We have switched to the parent theme, but there is no change. This issue has appeared since the last update!
Best regards,
On the console, we see the following message:
swiper.min.js?ver=8.0.0:1 Swiper Loop Warning: The number of slides is not enough for loop mode, it will be disabled and not function properly. You need to add more slides (or make duplicates) or lower the values of slidesPerView and slidesPerGroup parameters.
And also this message:
Layout was forced before the page was fully loaded. If the stylesheets have not yet been loaded, this can cause a flash of unstyled content.
Hello,
We have updated the theme to the latest version, 8.0.1, and now it seems to be working correctly. Please check it from your end.
Kind Regards
Hello,
After verification, the issue is still present with both the parent theme and the child theme.
Kind regards,
JML GAZONEO
Here is a screenshot of how it works at the moment. https://gyazo.com/2800ea85686dda1d3f2feea815e05873
Could you please try to clear the cache and check again? Send us a screenshot of the problem you see.
Hello,
Here is a screenshot. Please note that this issue occurs in private browsing mode on your desktop browser or mobile phone.
Looking forward to your response,
Kind regards,
JML GAZONEO
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If the problem appears in incognito window only then you see a cached page with old version of the CSS. Maybe you have cache plugin or cache on your server. You need to clear or disable it to fix this.
All cache plugins are deactivated, and after clearing the cache, the issue still occurs during normal browsing.
In the console, I get the following error:
Swiper Loop Warning: The number of slides is not enough for loop mode, it will be disabled and not function properly. You need to add more slides (or make duplicates) or lower the values of slidesPerView and slidesPerGroup parameters
Could the issue be coming from Swiper ?
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No, it has no relation to that notice. We still see your website correctly when browsing as admin. This means that the cache version is still loaded for visitors who are not logged in.
You need to browse in visitor mode to trigger the error.
We have noticed that the error occurs with this link: https://www.gazoneo.fr/?srsltid=AfmBOorwrFFJDVyht9K-DZ6RoGIOuS-XkPy3Q0QPCAG8eGtpR466AWGv
How can we force cache clearing for visitors ?
For your information, we are currently restoring a backup taken before the update, so please do not make any changes to our site for the moment.
Thank you.
We have just restored our website with a backup version prior to updating your theme to version 8.0.1, and we no longer have any issues. Therefore, the problem clearly originates from the latest update of your theme.
Hello,
We can’t see your website at the moment https://gyazo.com/90cd40061d54f210b2a59dcf0b99bc8c
In this case, can you create a staging clone of your website where we can update the theme ourselves and check how it works?
Kind Regards
.
