Cannot Register new users, shows unknown email error and login url
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Hello Xtemos,
We have two issues with our Woodmart theme,
1. New users cannot be registered. When attempting to Create an account, it shows a login page instead a register page (but with register url), and when tried to register with unregistered email it shows message: “Unknown email, check again or try with your username”
2. Registered users reports cannot change their password. They fill the passwor reset form but they cannot change the password.
We think issues might be related that is why it is just one topic. Also we’re add screenshots
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Hello,
Make sure that you have enabled the account creation in WooCommerce -> Settings -> Accounts and Privacy -> On “My Account” page – https://take.ms/ZH155
Kind Regards
Hello and thank you for your answer,
We are glad to report the issue about new users registration was solved enabling that option! great support
Should we open a new topic for the second issue about the reseting password process? details in Private content and screenshots.
thanks in adavance!
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Hello,
In general, this functionality is related to WooComemrce, so could you please check how the resetting password works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?
Kind Regards
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