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Support Needed for Product Tabs and Image Display Issues

Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 28, 2024 at 12:46 pm #617059

    silvio.ricci.rsa
    Participant

    Hello,

    I need support regarding the management of the homepage elements on our website, https://sweethomestoreonline.com/ (as well as the other 7+ sites we manage with you).

    We are experiencing an issue with the product section using tabs: the product previews do not display correctly. I’ve attached a screenshot as an example. The images in the previews appear incomplete (without a placeholder), but when opening the individual product page, they load and display correctly.

    Additionally, for all our other sites, we would like to know the best settings for these sections to ensure high-quality image display, even when images are uploaded with varying resolutions.

    Thank you for your assistance, and we look forward to your guidance.

    Best regards,

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    November 28, 2024 at 1:22 pm #617078

    silvio.ricci.rsa
    Participant

    I’ve attached a second screenshot that shows a missing image in the shop section of the site. This issue occurs specifically in the product preview, while the image displays correctly on the individual product page.

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    November 28, 2024 at 3:39 pm #617177

    Luke Nielsen
    Keymaster

    Hello,

    It seems that some 3rd party plugins affect that issue.

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    2. Check our article about image sizes – https://xtemos.com/docs-topic/image-size-and-content-alignment-in-a-product-grid/

    let me know the result.

    Kind Regards

    December 2, 2024 at 11:21 am #618314

    silvio.ricci.rsa
    Participant

    We have conducted a thorough review of the installed plugins on your site and identified that the “Smush” plugin, used for image compression, has not been tested with the current WordPress version 6.7. This incompatibility has caused issues with displaying product image previews.

    To resolve this issue, we recommend updating the plugin to the latest compatible version or considering an alternative that is verified to work with the current WordPress version.

    Please feel free to reach out if you need further assistance or additional support.

    Best regards

    December 2, 2024 at 6:08 pm #618642

    Luke Nielsen
    Keymaster

    Hello,

    It looks like you found a solution.

    let me know if your topic can be closed. Thank you for your time.

    Kind Regards

    December 9, 2024 at 12:36 pm #620727

    silvio.ricci.rsa
    Participant

    Hi,

    We have solved the issued.

    Thank’s a lot!

    Regarss

    December 9, 2024 at 1:55 pm #620786

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for letting us know that the issue has been resolved! We’re always here to help if you have any further questions or need assistance with any of your sites.

    Kind Regards

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