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Theme not working properly after update

Viewing 12 posts - 1 through 12 (of 12 total)
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  • December 1, 2024 at 7:13 pm #618189

    senka.rankovic
    Participant

    Hello,
    I’ve updated theme today and some features not working.
    When I disable all plugins it still not working, I think it works with Storefront.
    I’m sending you images how it looks now and how it supposed to look.
    Can you help?

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    December 2, 2024 at 11:14 am #618303

    Luke Nielsen
    Keymaster

    Hello,

    Do you mean that the width of the contained was changed?

    I await your response.

    Kind Regards

    December 2, 2024 at 11:17 am #618308

    senka.rankovic
    Participant

    Yes, and some other elements not working, like on this page I’m sending you, banner elements are not showing as they should.

    December 2, 2024 at 3:38 pm #618495

    Luke Nielsen
    Keymaster

    Hello,

    Please send access to the admin panel so I can look closer at the issue there.

    Thank you in advance.

    Kind Regards

    December 2, 2024 at 4:26 pm #618540

    senka.rankovic
    Participant

    I’ve sent you the details.

    December 3, 2024 at 5:58 pm #619051

    Luke Nielsen
    Keymaster

    Hello,

    The container has the same width as in Theme Settings – https://prnt.sc/uk57CKJvgQP3 , https://prnt.sc/_zj2i_TuuYFk and the page looks as in the second screenshot – https://prnt.sc/AJ-7L7RwAy7n

    If I missed something, please describe the issue in more detail.

    Kind Regards

    December 3, 2024 at 6:42 pm #619061

    senka.rankovic
    Participant

    I don’t know what is going on. Try this link, it’s not working
    https://hotspotpro.rs/ventilator-hladnjaka-za-laptop-hp-15-db-cpu-cooling-fan-dc28000jlf0-fs470805clot-l20474-001-replacement/

    December 3, 2024 at 6:43 pm #619062

    senka.rankovic
    Participant

    Now single product layout is not working

    December 3, 2024 at 6:50 pm #619065

    Luke Nielsen
    Keymaster

    Hello,

    May I disable 3rd party plugins and enable the parent theme for testing?

    Thank you in advance.

    Kind Regards

    December 3, 2024 at 6:54 pm #619067

    senka.rankovic
    Participant

    Because it’s live site, could you please use plugin Health Check & Troubleshooting
    With Health Check & Troubleshooting plugin in troubleshooting mode you can turn on and off all the plugins and themes. It’s just for you, site works for outside users.
    You choose what theme you want and what plugins
    When you finish testing just disable troubleshooting mode in the plugin

    December 4, 2024 at 11:38 am #619211

    Luke Nielsen
    Keymaster

    Hello,

    I have just regenerated the CSS via the settings of the Elementor and it started to work well, here is a screenshot – https://img001.prntscr.com/file/img001/T537kxv9Sn6LSb1zPvOySQ.png

    Kind Regards

    December 4, 2024 at 11:55 am #619223

    senka.rankovic
    Participant

    Thank you,
    I hope that solves the problem in the future.

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