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Order received page is not showing correctly

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • December 3, 2024 at 8:22 am #618773

    zehpan
    Participant

    right now after checking out. The order received page is not showing up, instead, its showing empty cart information.

    How could I solve the issue?

    Thanks.

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    December 3, 2024 at 3:49 pm #618988

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    December 4, 2024 at 9:53 am #619166

    zehpan
    Participant

    I tried, after disabling all other plugin, that page is still not working… please help

    December 4, 2024 at 10:02 am #619167

    Luke Nielsen
    Keymaster

    Hello,

    Send me access to the admin panel so I can check what is wrong there.

    Thank you in advance.

    Kind Regards

    December 4, 2024 at 10:26 am #619173

    zehpan
    Participant

    whats the best way to give you access?

    December 4, 2024 at 10:29 am #619178

    zehpan
    Participant

    is it safe to give you access in this way

    December 4, 2024 at 7:00 pm #619441

    Luke Nielsen
    Keymaster

    Hello,

    Edit the Checkout page and remove that Gutenberg block – https://img001.prntscr.com/file/img001/4aSz3CMhTSmsB2Z-O_42kQ.png then define the [woocommerce_checkout] shortcode, clear the cache and recheck the issue.

    I await your response.

    Kind Regards

    December 5, 2024 at 7:03 am #619519

    zehpan
    Participant

    Great! It works. Thanks for the help.

    December 5, 2024 at 7:15 am #619520

    zehpan
    Participant

    There is one more small issue just occurred.

    The page title on ‘checkout’ step is missing. Its showing up on ‘cart’ and ‘thankyou’ tho.

    Why?

    December 5, 2024 at 7:16 am #619521

    zehpan
    Participant

    Attached photos

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    December 5, 2024 at 1:04 pm #619677

    Luke Nielsen
    Keymaster

    Hello,

    Navigate to Layouts -> Checkout -> and define the page title for the Checkout page – https://prnt.sc/QJ_GREhtouH6

    Clear the cache and recheck the issue.

    Kind Regards

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Viewing 11 posts - 1 through 11 (of 11 total)