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click on simple product don’t change image

Viewing 13 posts - 1 through 13 (of 13 total)
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  • December 3, 2024 at 11:14 am #618829

    VANESTA
    Participant

    Hi,

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    December 3, 2024 at 3:53 pm #618990

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    December 3, 2024 at 4:18 pm #619004

    VANESTA
    Participant

    Yes .

    Here is the link .

    Kinds regards

    December 4, 2024 at 10:50 am #619192

    Luke Nielsen
    Keymaster

    Hello,

    It seems that temporary access stopped working. But at the moment I see that it works, here is a video – https://dropmefiles.com.ua/en/DQVCXUTz5Z

    I await your response.

    Kind Regards

    December 4, 2024 at 1:42 pm #619267

    VANESTA
    Participant

    Yes, this part has always worked, but I find it more practical to have to change images by clicking on the left. It’s been blocking me for several weeks now, and it doesn’t make my site look good if customers can’t swither to the images on the left.

    Do you have an explanation as to why it won’t change? I’ve deactivated plugins but still nothing. I don’t know what to do!

    Can you help? I’ve given you admin access to my dashboard for 3 days since yesterday. You’ll notice that I have this bug in all my products, even with the theme’s older products.

    Kinds regards,

    December 4, 2024 at 1:53 pm #619269

    Luke Nielsen
    Keymaster

    Hello,

    Okay I see, you meant the thumbnails. The access is not working, here is a video – https://dropmefiles.com.ua/en/Vey8, please update it.

    Thank you in advance.

    Kind Regards

    December 4, 2024 at 4:34 pm #619354

    VANESTA
    Participant

    Oh, I see!
    If you go to the administration page of my site, you go to products. By selecting an existing product with the theme, the selected product doesn’t work either.

    How can i resolve it?

    See video below.

    December 4, 2024 at 4:37 pm #619356

    VANESTA
    Participant

    Here is the video

    December 4, 2024 at 4:44 pm #619362

    Luke Nielsen
    Keymaster

    Hello,

    I can’t go to the administrator page because the temporary access link is not working, here is a video – https://dropmefiles.com.ua/en/Vey8, please update the temporary access link so I can check the site settings.

    Also, seems that you forgot to attach a video.

    I await your response.

    Kind Regards

    December 4, 2024 at 4:45 pm #619363

    VANESTA
    Participant

    I’m not sure if you can see my video, but if you test with a product from the original theme it’s the same. dashboard -> products->Ornare auctor

    I need help please!

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    December 4, 2024 at 4:50 pm #619368

    VANESTA
    Participant

    Here is the link to my dashbord wordpress.

    December 4, 2024 at 4:51 pm #619370

    Luke Nielsen
    Keymaster

    Hello,

    Now I have access, the link was a little bit wrong, at the end there should not be a dot (.) https://img001.prntscr.com/file/img001/iqmM1Iy9SE-u3QjKpmsF0A.png

    As for the thumbnails, it looks like some 3rd party plugins affect it, may I disable 3rd party plugins and enable a parent theme for testing?

    Kind Regards

    December 4, 2024 at 4:53 pm #619371

    VANESTA
    Participant

    Yes you can!

    can you tell me these plugins please?

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Viewing 13 posts - 1 through 13 (of 13 total)