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FILTER ISSUE

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • December 5, 2024 at 2:16 pm #619704

    koukstoreofficial
    Participant

    Hello,
    the product filter on the shop page doesnt work. I click to filter only nike and still shows adidas. Same with size, color, price etc. I’ve tried many plugin and nothing changes so its not from the plugin. I use filter everything.
    Thank you in advance!

    December 6, 2024 at 8:43 am #619938

    Hung Pham
    Keymaster

    Hello koukstoreofficial,

    Thank you so much for contacting our support center.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    December 6, 2024 at 2:37 pm #620128

    koukstoreofficial
    Participant

    I’ve tested that before but as I can see the problem comes from the theme because I’ve been using this plugin with previous themes. I would be very thankful if you could check it yourself.

    December 7, 2024 at 8:36 am #620357

    Hung Pham
    Keymaster

    Hello koukstoreofficial,

    Can you please record a short video for better understanding to reproduce the issue on your site?

    Thanks for your patience.

    Best Regards,

    December 8, 2024 at 8:29 pm #620566

    koukstoreofficial
    Participant

    Here you are.

    December 9, 2024 at 3:24 pm #620857

    Hung Pham
    Keymaster

    Hello koukstoreofficial,

    The link is not availabe. Please use https://wetransfer.com/ to upload and share link here.

    Regards,

    December 9, 2024 at 4:21 pm #620882

    koukstoreofficial
    Participant

    Here

    December 11, 2024 at 8:18 am #621433

    Hung Pham
    Keymaster

    Hello koukstoreofficial,

    Thanks for your patience.

    Try to regenerate Regenerate the product attributes lookup table in Woocommerce > Status > Tools https://take.ms/LGpvf

    In addition, please check Woocommerce > Settings > Product tab > Advanced tab and disable Use the product attributes lookup table for catalog filtering.

    Also, please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together.

    Best Regards,

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Viewing 8 posts - 1 through 8 (of 8 total)