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Product category images update is not working

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • December 6, 2024 at 7:27 am #619913

    partha
    Participant

    Hi
    I have update product category images but after saving its not showing up can u help ?

    December 7, 2024 at 7:43 am #620342

    Hung Pham
    Keymaster

    Hi partha,

    Thanks for reaching to us and appreciate your patience.

    It seems you are referring to product categories’s images of sticky nav. If so, I see you already changed it, please let me know if you resolved the issue.

    Regards,

    December 7, 2024 at 8:17 am #620352

    partha
    Participant

    issue resolved due to cache, But automatic theme update is getting stuck and faliling

    December 7, 2024 at 9:44 am #620369

    Hung Pham
    Keymaster

    Hi partha,

    It might be caused by wrong permissions to files and folders on your server. If you can’t do the automatic update, you can do this manually as shown in our documentation https://xtemos.com/docs-topic/update-the-theme/

    Regards,

    December 7, 2024 at 11:48 am #620391

    partha
    Participant

    its should not be the reason, Because Plugins is Updating Properly

    December 9, 2024 at 11:43 am #620697

    Hung Pham
    Keymaster

    Hi partha,

    If you can’t do the automatic update, you can do this manually as shown in our documentation https://xtemos.com/docs-topic/update-the-theme/

    Also, if you are using WordPress multisite system, you will get autoupdates when activating the theme on your main website. Otherwise, it is not possible to activate it on multiple websites with a single purchase code.

    Regards,

    December 9, 2024 at 11:58 am #620710

    partha
    Participant

    No not multisite
    One is close to Production
    one is dev
    One is another dev too i moved new server so old dev will delete

    December 9, 2024 at 1:30 pm #620754

    Hung Pham
    Keymaster

    Hi partha,

    If so, you can do this manually as shown in our documentation https://xtemos.com/docs-topic/update-the-theme/

    I highly recommend you to take a complete backup of your site before proceeding.

    Regards,

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Viewing 8 posts - 1 through 8 (of 8 total)