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Hello, I went to update the theme to the current version, and the site is comple

Viewing 11 posts - 1 through 11 (of 11 total)
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  • December 9, 2024 at 3:19 pm #620843

    atendimento-6062
    Participant

    Hello, I went to update the theme to the current version, and the site is completely broken:

    https://4men.com.br/bracelete-masculino-silver-style/

    December 9, 2024 at 3:20 pm #620846

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    December 9, 2024 at 3:39 pm #620868

    atendimento-6062
    Participant

    the website is live and we are holding end of year sales.

    Check with access below, if necessary, deactivate the plugins.

    But we can’t disable it now and wait for your response.

    I hope you understand, as it was an error when updating woodmart.

    I have active campaigns and the site is completely broken.

    December 9, 2024 at 4:37 pm #620890

    atendimento-6062
    Participant

    I’m waiting, my website is live, and the front end is broken.

    December 9, 2024 at 4:57 pm #620900

    Artem Temos
    Keymaster

    Please keep all plugins temporarily turned off and switch to the parent theme in Appearance -> Themes to identify the root of the problem.

    December 9, 2024 at 5:20 pm #620910

    atendimento-6062
    Participant

    It is disabled, please resolve it as soon as possible.

    I wait 1 hour, after this period, I will open a complaint.

    It’s not the first time it’s happened.

    December 9, 2024 at 5:30 pm #620914

    Artem Temos
    Keymaster

    As we can see, all the plugins are turned on in Dashboard -> Plugins.

    December 9, 2024 at 5:46 pm #620925

    atendimento-6062
    Participant

    see again

    December 9, 2024 at 6:16 pm #620941

    atendimento-6062
    Participant

    Did you manage to solve it? My e-commerce is offline and this is causing us harm.

    December 9, 2024 at 6:30 pm #620948

    Artem Temos
    Keymaster

    We see that Elementor CSS files are missing https://monosnap.com/file/Ph7jsgkQaols5UGMLpW1mnaPaz9FGD
    It looks like they were deleted on your website. Try to restore a backup and test how it works.
    This issue is not related to our theme’s update.

    December 9, 2024 at 6:33 pm #620950

    Artem Temos
    Keymaster

    Also, try to regenerate all Elementor CSS files using Elementor’s tool from the screenshot https://monosnap.com/file/TifUuPDfstJYVfsWJ1mY0qJcUJ2N7X

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Viewing 11 posts - 1 through 11 (of 11 total)