mainpage bug after updated Woodmart Theme

This topic has 6 replies, 2 voices, and was last updated 1 year, 7 months ago by Artem Temos.

Viewing 7 posts - 1 through 7 (of 7 total)

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December 17, 2024 at 10:31 pm #623369
keithyung2014
Participant
Dear Xtemos,

Originally you can login to my account to see there are different category images above every category chinese words on my mainpage (include desktop & mobile version). But when I updated Woodmart Theme version, then all category images disappeared after few hours. This happened to me one time last week after I updated. Then I retrieved back to older version by using backup, it returned to original status (images appeared). Now I updated again, this issue happened to me again.

I won’t offline all my plugins for you because the website is still needed for visitor’s browsing for e-commerce business. But you can offline for me to check between HKT 12am and 9am.

Pls fixed asap !

You can check my login detail from private field to login to my account to check what wrong with it asap !

Thanks
- This topic was modified 1 year, 7 months ago by keithyung2014.
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December 18, 2024 at 11:00 am #623446

Artem Temos
Keymaster
Xtemos team

Hello,

As we can see, it works correctly on your website now. But it is a weird issue. Can you create a staging website from a backup where we can update the theme ourselves and check what is wrong?

Kind Regards

December 18, 2024 at 3:11 pm #623567

keithyung2014
Participant

Dear Xtemos,

Please see the private field to check and use our staging application to inspect what wrong with it ?

For this staging, you can check anytime without the need to concern HKT.

Thanks
Yung

December 18, 2024 at 3:34 pm #623580

Artem Temos
Keymaster
Xtemos team

We also need HTTP authentication username and password. And it seems like you shared your website URL without admin username.

December 18, 2024 at 8:49 pm #623702

keithyung2014
Participant

Dear Xtemos,

Shared again via private field !

Thanks

December 18, 2024 at 9:40 pm #623714

keithyung2014
Participant

Dear Xtemos,

I have just fixed, and you don’t need to check.

Much Thanks for your service

December 19, 2024 at 10:49 am #623813

Artem Temos
Keymaster
Xtemos team

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
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