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mainpage bug after updated Woodmart Theme

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  • December 17, 2024 at 10:31 pm #623369

    keithyung2014
    Participant

    Dear Xtemos,

    Originally you can login to my account to see there are different category images above every category chinese words on my mainpage (include desktop & mobile version). But when I updated Woodmart Theme version, then all category images disappeared after few hours. This happened to me one time last week after I updated. Then I retrieved back to older version by using backup, it returned to original status (images appeared). Now I updated again, this issue happened to me again.

    I won’t offline all my plugins for you because the website is still needed for visitor’s browsing for e-commerce business. But you can offline for me to check between HKT 12am and 9am.

    Pls fixed asap !

    You can check my login detail from private field to login to my account to check what wrong with it asap !

    Thanks

    • This topic was modified 18 hours, 26 minutes ago by keithyung2014.
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    December 18, 2024 at 11:00 am #623446

    Artem Temos
    Keymaster

    Hello,

    As we can see, it works correctly on your website now. But it is a weird issue. Can you create a staging website from a backup where we can update the theme ourselves and check what is wrong?

    Kind Regards

    December 18, 2024 at 3:11 pm #623567

    keithyung2014
    Participant

    Dear Xtemos,

    Please see the private field to check and use our staging application to inspect what wrong with it ?

    For this staging, you can check anytime without the need to concern HKT.

    Thanks
    Yung

    December 18, 2024 at 3:34 pm #623580

    Artem Temos
    Keymaster

    We also need HTTP authentication username and password. And it seems like you shared your website URL without admin username.

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Viewing 4 posts - 1 through 4 (of 4 total)