Home › Forums › WoodMart support forum › website error when updating plugins

website error when updating plugins

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • December 18, 2024 at 3:45 pm #623587

    dhndigitalmarketing
    Participant

    When i click update woocommerce the website crashed, i used phpMyAdmin to deactivate all plugins and i can access the admin page. after accessing the admin page again i click update Woodmart Core then the website crashed again. i continued to use phpMyAdmin to deactivate all plugins and go back to the admin page to activate each plugin but this time the website did not crash, and return to normal operation. I have encountered this situation 3 times. what is the cause? and i hope you can guide me how to completely fix this problem

    Attachments:
    You must be logged in to view attached files.
    December 18, 2024 at 6:13 pm #623659

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    December 18, 2024 at 8:29 pm #623695

    dhndigitalmarketing
    Participant

    I only installed the woodmart theme and the plugins that come with the theme, I did not install any third-party plugins.

    I hope you check and help me solve this problem completely. If possible, please guide me on how to do it so that I can have more knowledge and experience in handling the situation.

    Thank you in advance.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)