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Problem with product images
- This topic has 2 replies, 2 voices, and was last updated 5 hours, 9 minutes ago by devs.
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December 18, 2024 at 3:49 pm #623594
devsParticipantHello XTEMOS Team,
I am experiencing an issue with the product images on my site using your template. Here are the details:
1) Images Not Displaying Correctly:
I have variable products with different colors, and for each color, there are specific images assigned.
However, when I open a product, I only see the main product image and the color variation images. The additional images assigned to each color variation are not visible.
Interestingly, if I refresh the page using Shift+F5 or open the browser in incognito mode, I can see the images temporarily. But upon reloading the page, they disappear again.2) Incorrect Images Displayed for Variations:
For example, my “Black” color variation has 5 images assigned, while the “Yellow” variation has only 1 (default).
When I select the “Yellow” variation, the images from the “Black” variation are also displayed, which should not happen since each variation has its own set of images.
To help you understand the issue better, I have attached screenshots showing the problem.Could you please help me resolve these issues? Let me know if you need further details or access to the site for troubleshooting.
Thank you for your support!
Template: https://woodmart.xtemos.com/demo-bikes/demo/bikes/Link: https://snipboard.io/5d4puj.jpg (Images in product are not visible)
Link: https://snipboard.io/L6knWd.jpg (Images are now visible after shift + f5 or incognito)
Link: https://snipboard.io/LxN9eg.jpg (The YELLOW color have the images from the BLACK color)
Link: https://snipboard.io/u9wtPp.jpg (Here you can see that the YELLOW color does not have any Variation Image Gallery)
Link: https://snipboard.io/1kV6Dq.jpg (Only the BLACK color have Variation image gallery)
- This topic was modified 5 hours, 47 minutes ago by devs.
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You must be logged in to view attached files.December 18, 2024 at 4:11 pm #623607
Luke NielsenKeymasterHello,
Please send access to the admin panel so I can check how it works on your side. Also, send me the URL to that product from screenshots.
Kind Regards
December 18, 2024 at 4:29 pm #623617 -
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