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My website has not been working properly for 2 weeks.

Viewing 21 posts - 1 through 21 (of 21 total)
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  • December 20, 2024 at 10:49 pm #624311

    lafontaneriaencasa
    Participant

    Thinking that the problem might be the Hosting I paid for them to do a review, of everything. Apparently they tell me that the problem is derived in the theme since using another theme works.

    When you add products to the cart, they are added correctly but when you remove them they are added again or removed correctly from time to time. Then on the other hand in the cart when you refresh the page appear products that in theory I have removed.

    Then the coupons discounts 1 month ago everything worked correctly, but now it does not work… It has occurred to me to enter the subdomain where I developed the website and there everything works correctly, so I took the theme and migrated it to the other thinking that it would be solved, but still the same.

    I leave video of what happens.

    December 20, 2024 at 11:48 pm #624314

    lafontaneriaencasa
    Participant

    .

    December 23, 2024 at 10:09 am #624600

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please record a video of how it works with the WooCommerce Storefront theme? Also, try to test it without any plugins installed.

    Kind Regards

    December 23, 2024 at 3:23 pm #624792

    lafontaneriaencasa
    Participant

    With theme storefront same.

    December 23, 2024 at 5:14 pm #624832

    Artem Temos
    Keymaster
    Xtemos team

    It is not our theme’s issue if it doesn’t work with other themes.

    December 23, 2024 at 5:19 pm #624833

    lafontaneriaencasa
    Participant

    It is working with themes that we have tested. Example: Hello Elementor

    December 24, 2024 at 10:14 am #624988

    Artem Temos
    Keymaster
    Xtemos team

    This functionality is related to WooCommerce plugin and our theme doesn’t influence it. If it doesn’t work with the WooCommerce standard theme – Storefront, then there is a problem with the plugin itself.

    December 24, 2024 at 12:03 pm #625035

    lafontaneriaencasa
    Participant

    So is it a Database or Plugin problem? Do you recommend me to update all of them or use older versions?

    December 24, 2024 at 12:15 pm #625042

    Artem Temos
    Keymaster
    Xtemos team

    We can’t say exactly, but it looks like a cache issue on your website.

    December 24, 2024 at 4:01 pm #625120

    lafontaneriaencasa
    Participant

    We ran a test with Storefront and it worked normally (regenerating the checkout and cart pages) support with Hosting So the problem is the Wodmart issue.

    December 24, 2024 at 4:02 pm #625121

    lafontaneriaencasa
    Participant

    It would be interesting for you to take a look at it

    December 24, 2024 at 4:05 pm #625123

    Artem Temos
    Keymaster
    Xtemos team

    OK, in this case, please record a short video so we can see how it works with Storefront and try to do the same with WoodMart.

    December 27, 2024 at 3:36 pm #625742

    lafontaneriaencasa
    Participant

    Here you have with another theme we see that the coupon is imported but it is disappearing when filling in data.

    December 27, 2024 at 3:37 pm #625743

    lafontaneriaencasa
    Participant

    I dont put the video because have a 6MB

    December 27, 2024 at 3:41 pm #625744

    Artem Temos
    Keymaster
    Xtemos team

    Try to use this service to share the video https://dropmefiles.com/

    December 27, 2024 at 3:44 pm #625746

    lafontaneriaencasa
    Participant

    Video

    December 27, 2024 at 4:12 pm #625756

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, but the link is wrong, and there is no file to download.

    December 27, 2024 at 4:15 pm #625757

    lafontaneriaencasa
    Participant

    wetransfer

    December 27, 2024 at 4:23 pm #625763

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, but we are confused now. As we can see, the coupon doesn’t work correctly with the Storefront theme. It means that the issue is not related to the WoodMart theme. Or do you try to show something different? Please clarify.

    December 27, 2024 at 4:34 pm #625769

    lafontaneriaencasa
    Participant

    Previously I think it is clear what is happening. With Hello Elementor the Hosting performed the tests and told me that everything works correctly. In the Loom video we see the same thing.

    You add to cart, then try to remove and it is not removed.

    Then the coupons are not applied.

    Why about 3 weeks ago everything worked for us, and now it does not?

    December 27, 2024 at 5:56 pm #625798

    Artem Temos
    Keymaster
    Xtemos team

    We can’t say exactly but it seems to be not related to our theme at all. Most likely caused either by installed plugins or cache on your website.

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Viewing 21 posts - 1 through 21 (of 21 total)