Issue with Header Builder: Save Functionality Not Working

This topic has 10 replies, 2 voices, and was last updated 55 minutes ago by Artem Temos.

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December 25, 2024 at 10:59 am #625238

definemedia.bh
Participant

In the header builder, I’m unable to save my work. After clicking “Save,” the loader remains active indefinitely. When I refresh the page, all my work is lost and nothing gets saved. Additionally, I see an error code appearing in the Chrome console.

Note currently, I am building my website on temporarily domain provided by my hosting provider and the theme is active.

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December 25, 2024 at 11:49 am #625247

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Try to disable mod_security on your server. It seems to block Header Builder’s “save” requests. Contact your hosting provider for help.

Kind Regards

December 25, 2024 at 11:56 am #625249

definemedia.bh
Participant

Can you please brief me on mod_security and what it do exactly, Thank you.

December 25, 2024 at 3:13 pm #625280

definemedia.bh
Participant

No Reply? I need to get this done ASAP!!

December 25, 2024 at 3:24 pm #625283

Artem Temos
Keymaster

This functionality is related to the server. Please contact your hosting provider for help.

December 26, 2024 at 10:54 am #625416

definemedia.bh
Participant

I contacted my server provider and they disabled the mod_security on the server, but the problem is not solve yet.

December 26, 2024 at 11:01 am #625421

Artem Temos
Keymaster

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

December 26, 2024 at 11:05 am #625425

definemedia.bh
Participant

Here Are the info

December 26, 2024 at 11:08 am #625426

Artem Temos
Keymaster

As we can see, your server still blocks the request to save the header information. Here is a screenshot https://gyazo.com/db8d13f9fac153be0753b70c42ea7a85
You need to contact your hosting provider for help on this matter.

December 26, 2024 at 11:10 am #625428

definemedia.bh
Participant

Here are screen shoot of what my server provider said.

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December 26, 2024 at 11:55 am #625443

Artem Temos
Keymaster

Yes, but it might be not related to mod_security. Anyway, you need to ask your hosting provider to check this particular request for you.
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