Shop is getting empty in 1-2 days

This topic has 10 replies, 2 voices, and was last updated 3 hours, 33 minutes ago by Artem Temos.

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December 25, 2024 at 4:06 pm #625293

keylocker.ge
Participant

Hello, I user woodmart theme and Polylang (I have two languages). Shop pages work fine domain.com/shop and domain.com/en/shop-2, but is few days even doing nothing (I mean any changes or updates) en/shop-2 is getting empty. Then I delete shop pages create them again, add layout and it start working, but same in few days… 🙁

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December 25, 2024 at 4:14 pm #625299

Artem Temos
Keymaster

Hello,

Thank you so much for contacting our support center.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

December 25, 2024 at 4:23 pm #625301

keylocker.ge
Participant

Just made a test and in Twenty Twenty theme preview it works fine: https://ibb.co/b7gfW4X

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December 25, 2024 at 4:24 pm #625303

Artem Temos
Keymaster

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

December 25, 2024 at 4:33 pm #625306

keylocker.ge
Participant

I turned off practically everything except those you told me. En/Ge language switcher is turned off so I added in menu “Store” it will redirect you to english store version.

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December 25, 2024 at 4:40 pm #625310

keylocker.ge
Participant

Just checked again in TwentyTwenty template and shop-2 is empty 🙁
https://ibb.co/sVSGMsg

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December 25, 2024 at 4:46 pm #625312

keylocker.ge
Participant

As I understand as I Deactivated Polylang Plugins we are redirected now to: https://keylocker.ge/shop-2 “en” is missing.

December 25, 2024 at 6:45 pm #625341

keylocker.ge
Participant

Will you be able to check today? Cause shop is active and without plugins it’s little bit non functional for clients. thank you.

December 26, 2024 at 10:24 am #625398

Artem Temos
Keymaster

As we can understand, this issue is caused by the Polylang plugin since it doesn’t work with other themes as well. In this case, you need to contact the plugin’s developers for help.

Kind Regards

December 26, 2024 at 11:43 am #625439

keylocker.ge
Participant

Which language translator would you recommend?

December 26, 2024 at 11:55 am #625444

Artem Temos
Keymaster

Our theme works both with WPML and Polylang. You need to consult with plugin’s developers for help.
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