Header Issue in my website

This topic has 10 replies, 5 voices, and was last updated 2 hours, 23 minutes ago by livinggold.

Viewing 11 posts - 1 through 11 (of 11 total)

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January 4, 2025 at 5:55 pm #627368

pramitsarkar.work
Participant

after applying the patcher i get this issue in my website.
{{.site-logo}}
{{.wd-header-main-nav}}
{{.wd-header-my-account}} {{.wd-header-search:not(.wd-header-search-mobile)}} {{.wd-header-wishlist}} {{.wd-header-compare}} {{.wd-header-cart}} {{.wd-header-fs-nav}}
{{.whb-mobile-left}} {{.whb-mobile-center}} {{.whb-mobile-right}}
showing on my website after scrolling the screen down

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January 4, 2025 at 6:39 pm #627372

pramitsarkar.work
Participant

from every device i get this issue.

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January 4, 2025 at 6:49 pm #627374

pramitsarkar.work
Participant

i downloaded the 1 day old backup and restore on my website then the issue fixed. i don’t know after applying the patcher the issue was done.

January 5, 2025 at 9:53 am #627418

Boutique
Participant

I have the same issue. It happened after the patch installation.

January 5, 2025 at 11:27 am #627420

ws-8346
Participant

The same here, immediately after the latest patches installed. The code appears in the div with the sticky header:
class=”whb-sticky-header whb-clone whb-main-header {{wrapperClasses}} whb-sticked whb-scroll-down”

January 6, 2025 at 10:37 am #627526

Artem Temos
Keymaster

Hello,

Please clear your browser cache and test how it works. If it doesn’t help, send us your admin access so we can check.

Kind Regards
XTemos Studio

January 6, 2025 at 3:14 pm #627656

ws-8346
Participant

The issue has nothing to do with browser caches. The problem occures in the header settings. When under “Sticky effects” the “Slide after crolled down” is active and at the same time “Sticky header clone” is on, then the template code appears instead of the sticky header. It could be connected with some changes in the menus. A workaround is to to switch to “Stick on scroll”.
However, the trigger was the latest patch!

January 6, 2025 at 3:17 pm #627658

Artem Temos
Keymaster

Yes, we understand that the patch causes it. But it seems that you still have outdated JS files and that is why it doesn’t work correctly.

January 6, 2025 at 3:33 pm #627670

ws-8346
Participant

Outdated JS files? Do you have a solution for the problem? Thank you

January 6, 2025 at 3:44 pm #627683

Artem Temos
Keymaster

If cache clear doesn’t help, we need your website access to see what is wrong.

January 8, 2025 at 2:00 am #628122

livinggold
Participant

Hi, I have the same issue on my site. I’d like to add that the header issue only occurs when the user is logged in. When it is a guest and not logged in, the issue does not occur.
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