On user login, primary colour is changing

This topic has 14 replies, 2 voices, and was last updated 2 weeks ago by Luke Nielsen.

Viewing 15 posts - 1 through 15 (of 15 total)

Author

Posts
January 6, 2025 at 12:49 pm #627582

matthew.spiteri.92m
Participant

I am currently experiencing an issue where if you are not logged in, the primary color reflects the actual color that is
is set in Theme Settings > Styles and Colors > Primary Color which is rgb(151,188,117) .

If you create a new account and log in, the color displayed for the MENU and prices of the products and some other areas are changed and no longer reflect the one set in Theme Settings > Styles and Colors > Primary Color .

Although the color in Theme Settings > Styles and Colors > Primary Color is still the same rgb(151,188,117) the color displayed after login is not the same ( looks like a darker green) .

January 6, 2025 at 12:53 pm #627585

matthew.spiteri.92m
Participant

Please note that there are no custom scripts tweaking the color or CSS in place.

The only custom script I have is to handle password strength that’s all.

Also this happened all of a sudden without any changes in plugins etc.

January 6, 2025 at 6:56 pm #627776

Luke Nielsen
Keymaster

Hello,

I would like to request temporary admin access to look better at the settings there.

Thank you for your time.

Kind Regards

January 6, 2025 at 7:31 pm #627789
matthew.spiteri.92m
Participant
granted.

please let me know when finished so I can close the account
- This reply was modified 2 weeks, 1 day ago by Luke Nielsen.
January 7, 2025 at 11:40 am #627910

matthew.spiteri.92m
Participant

did you manage to log in by any chance ?

January 7, 2025 at 3:55 pm #628024

Luke Nielsen
Keymaster

Hello,

It looks like something related to the cache, via the admin it works well and even if I created an account or visit as a guest, I made a video, please check – https://dropmefiles.com.ua/en/e32Z5

So you need to clear the browser cache, then clear the site cache and recheck the issue.

Kind Regards

January 7, 2025 at 4:09 pm #628025

matthew.spiteri.92m
Participant

And how did you clear the cache?

same issue for me.

I tried:
1. incognito browser
2. purging the cache with SC Cache
3. removing the dynamic cache and memory cache from siteground

None of that worked.

Attachments:
You must be logged in to view attached files.

January 7, 2025 at 4:10 pm #628027

matthew.spiteri.92m
Participant

ok now it seems to have worked.

Can you please explain what you changed from your end ? in regards to caching ?

January 7, 2025 at 4:22 pm #628031

Luke Nielsen
Keymaster

Hello,

Try to clear the browser cache as described here – https://uwaterloo.ca/mechanical-mechatronics-engineering-information-technology/frequently-asked-questions-faq/how-clear-your-browser-cache

Then let me know the result.

Kind Regards

January 7, 2025 at 5:03 pm #628049

matthew.spiteri.92m
Participant

I tried but nothing worked.

anyways now its working as expected.

thanks

January 7, 2025 at 5:39 pm #628068

Luke Nielsen
Keymaster

Hello,

Great, so the topic can be closed?

Thank you for your time.

Kind Regards

January 7, 2025 at 10:30 pm #628108

matthew.spiteri.92m
Participant

Hey,

I am still experiencing the same issue.

This is incognito without cookies and caching.

Can you help?

Photo attached.

Attachments:
You must be logged in to view attached files.

January 7, 2025 at 10:31 pm #628110

matthew.spiteri.92m
Participant

I also added custom CSS to change the SOLD OUT button to red but it still does not show up.

January 8, 2025 at 11:43 am #628198

matthew.spiteri.92m
Participant

seems that clearing Cloudflare cache has fixed the problem

January 8, 2025 at 3:38 pm #628281

Luke Nielsen
Keymaster

Hello,

Great! In general such issues when you have a good view via the admin and when you a guest you have another, it’s something related to the cache because I’m most cases the admin is not cached and you see the proper settings because there is no cache.

Kind Regards
Author

Posts