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Cart not working for WooCommerce Subscription

Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 15, 2025 at 1:42 pm #629914

    nybbleltd
    Participant

    Hi there.

    We are trying to create a Variable Subscription – but the cart doesnt seem to work properly, and we have to manually refresh the page for it to appear in the cart.

    January 15, 2025 at 2:13 pm #629927

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    January 15, 2025 at 2:59 pm #629955

    nybbleltd
    Participant

    But that theme doesnt have a Ajax cart? It just goes directly to cart when I add it?

    I have added the theme anyway. Its now on a staging site.

    January 15, 2025 at 3:01 pm #629957

    Artem Temos
    Keymaster

    If you mean add to cart on the single product page, it may not work with extra extensions of the add to cart functionality. That is why you need to disable it in Theme Settings to return the default WooCommerce functionality.

    January 15, 2025 at 3:07 pm #629960

    nybbleltd
    Participant

    Probably easier to watch this?

    https://www.loom.com/share/ed0c758fa2f04474bbe5e2919d1bd29b?sid=b4f08b2a-26e7-4044-b18e-1c913baa633f

    January 15, 2025 at 4:53 pm #630005

    nybbleltd
    Participant

    So you cannot help??

    January 15, 2025 at 5:29 pm #630022

    Artem Temos
    Keymaster

    As we can see, you have extra fields added by installed plugins. That is why, AJAX add to cart will not work correctly. You need to disable it in Theme Settings. There is no workaround for this, unfortunately.

    January 15, 2025 at 5:40 pm #630029

    nybbleltd
    Participant

    Thats not really answering my question though is it?

    Did you even watch the video?

    Why doesnt it work with Variable Subscriptions, but works for everything else? I have just paid £40 for support, and you wont even help?

    January 15, 2025 at 5:54 pm #630036

    Artem Temos
    Keymaster

    As we can see, there is some kind of redirect to checkout activated. Could you please send two links: one that works and one that doesn’t work?

    January 15, 2025 at 6:01 pm #630038

    nybbleltd
    Participant

    Working – https://bmk.nybble.design/mostneedy/
    Not Working – https://bmk.nybble.design/10/

    January 15, 2025 at 6:05 pm #630040

    Artem Temos
    Keymaster

    Yes, the problem is caused by the fact that second product has some redirect to checkout. The same you can see with the default theme.
    You need to disable this option somewhere in your plugins configurations.

    January 15, 2025 at 6:07 pm #630041

    nybbleltd
    Participant

    Its not redirecting to checkout though? Its staying on the same page and not doing anything.

    January 15, 2025 at 6:08 pm #630042

    Artem Temos
    Keymaster

    Please check how it works with the default theme. Because of this redirect, the AJAX request can’t be done correctly.

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Viewing 13 posts - 1 through 13 (of 13 total)