Cart not working for WooCommerce Subscription
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Hi there.
We are trying to create a Variable Subscription – but the cart doesnt seem to work properly, and we have to manually refresh the page for it to appear in the cart.
Hello,
Thank you so much for contacting our support center.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
But that theme doesnt have a Ajax cart? It just goes directly to cart when I add it?
I have added the theme anyway. Its now on a staging site.
If you mean add to cart on the single product page, it may not work with extra extensions of the add to cart functionality. That is why you need to disable it in Theme Settings to return the default WooCommerce functionality.
As we can see, you have extra fields added by installed plugins. That is why, AJAX add to cart will not work correctly. You need to disable it in Theme Settings. There is no workaround for this, unfortunately.
Thats not really answering my question though is it?
Did you even watch the video?
Why doesnt it work with Variable Subscriptions, but works for everything else? I have just paid £40 for support, and you wont even help?
As we can see, there is some kind of redirect to checkout activated. Could you please send two links: one that works and one that doesn’t work?
Yes, the problem is caused by the fact that second product has some redirect to checkout. The same you can see with the default theme.
You need to disable this option somewhere in your plugins configurations.
Its not redirecting to checkout though? Its staying on the same page and not doing anything.
Please check how it works with the default theme. Because of this redirect, the AJAX request can’t be done correctly.
So if we can fix the redirect to cart – then the mini cart will work fine? Is that what you are saying?
We can’t guarantee this since AJAX add to cart may not work with plugins that add custom fields. But anyway, we can’t check it while the redirect is active for this product.
OK – what do you think would be causing the redirect? There is 100% no code that I have added that does this, so it can only be the WooCommerce Subscription plugin adding that when you choose Variable Subscription – becuase as I say it works and has always worked fine. But since the site went live – we have always just chosen Variable Product and not Variable Subscription which is why we have only just seen the problem.
Yes, it seems to be related to the plugin. Check plugin settings or contact developers to ask how to disable this redirect.
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