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Testimonial element changes height

Viewing 15 posts - 1 through 15 (of 15 total)
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  • January 15, 2025 at 3:05 pm #629959

    david
    Participant

    Please visit my site and slowly scroll down to the bottom of the page. When the testimonial slider reaches the top of the document, it changes its height. This should not happen.

    – Auto height is disabled
    – Woodmart version 8.0.6
    – Elementor version 3.24.6 (cannot update, see this topic: https://xtemos.com/forums/topic/elementor-update-not-working/)

    January 15, 2025 at 5:30 pm #630024

    Artem Temos
    Keymaster

    Hello,

    Could you please record a short video of the problem so we can better understand how to reproduce it?

    Thank you in advance.

    January 16, 2025 at 11:35 am #630177

    david
    Participant

    Attached you can find the video.

    Attachments:
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    January 16, 2025 at 3:35 pm #630279

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    January 16, 2025 at 4:44 pm #630304

    david
    Participant

    I have deactivated all plugins, except for “Password Protected”, because the homepage should not be made public yet.

    Please note that I have two other open topics and that several members of your support team may be working on the homepage.

    Also, the Elementor update doesn’t really seem to be compatible if you are considering installing the update:
    https://xtemos.com/forums/topic/elementor-update-not-working/

    January 16, 2025 at 4:55 pm #630309

    Artem Temos
    Keymaster

    To fix this issue, you need to either keep all testimonials have the same height or enable Auto height option for this element on the home page https://gyazo.com/554914232951bce279e73ae964a901b9

    Kind Regards

    January 16, 2025 at 6:42 pm #630356

    david
    Participant

    Auto height is not an option, because it changes the height of the document, when the slides change. Where do I find the option to have the same height for all slides?

    If there is no such option, then the testimonials element seems kind of useless to me. This is because it is very unlikely that testimonials will always be the same length. Or am I missing the whole point of this element?

    Thanks for your help!

    January 16, 2025 at 6:45 pm #630358

    Artem Temos
    Keymaster

    In this case, try to set the first element in the slider to have the highest height. So, the longest text should be in the first place. It should fix the issue.

    January 16, 2025 at 6:52 pm #630362

    david
    Participant

    Ok, this seems to work. But you have to agree that this is not a real fix. I would like to decide freely which testimonial I would like to have in the first place. It should be possible to determine the height of the longest testimonial, even if it is not in first place, and to set the height of the carousel depending on this.

    January 17, 2025 at 11:53 am #630514

    david
    Participant

    I don’t want to put any pressure on you, but as you have replied directly to my other topics, I just wanted to ask whether this “bug” is still being processed or not? Because depending on that, I would look for another solution on my homepage.

    January 17, 2025 at 3:16 pm #630575

    Artem Temos
    Keymaster

    Hello,

    If you want, we can give you a custom CSS to make the first testimonial to have a fixed height which should fix the problem. You will need to define this height to be equal to the longest testimonial height.

    Kind Regards

    January 17, 2025 at 3:41 pm #630596

    david
    Participant

    Thank you, but I will not need that css code. And I don’t know, if this will work, when I resize the browser window and the text breaks into more lines. Also this would be to complicated for my client. I still think, that there should be a solution as described previously. But please let me know if there isn’t and I will look for another solution.

    January 17, 2025 at 3:47 pm #630598

    Artem Temos
    Keymaster

    When the page is loaded, only the first testimonial is shown. Only when all scripts complete loading it creates a carousel. And because you have taller testimonials next to the first one, you see this “jump” effect. There are no other solutions except all I proposed above.

    January 17, 2025 at 4:42 pm #630615

    david
    Participant

    Ah ok, thank you so much for clarifying 🙂

    January 17, 2025 at 6:52 pm #630664

    Artem Temos
    Keymaster

    You are welcome. 🙂

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