Home Forums WoodMart support forum (HIGH PRIORITY) Issue with Viva Wallet Payment Form on Checkout Page

(HIGH PRIORITY) Issue with Viva Wallet Payment Form on Checkout Page

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #630885

    DJLS1997
    Participant

    Dear Woodmart Support Team,

    I am experiencing an issue with the Viva Wallet payment gateway on my website: https://tsozna.com/.

    When customers proceed to the checkout page and select the Viva Wallet payment method, they are redirected to a page with a white screen where the payment form is not visible.

    To troubleshoot, I switched to the Storefront theme and tested the checkout process. The payment form worked correctly with Storefront, which suggests the issue might be related to the Woodmart theme.

    For your reference, I have attached two screenshots:

    A screenshot of the blank white page when the Woodmart theme is activated.
    A screenshot of the payment form loading correctly when the Storefront theme is activated.

    Could you please investigate this issue and provide guidance on resolving it?

    Thank you for your assistance. I look forward to your reply.

    Attachments:
    You must be logged in to view attached files.
    #631057

    Artem Temos
    Keymaster

    Hello,

    Please keep all plugins that are not related to our theme temporarily turned off. Also, allow us to switch between themes to see the difference.

    Kind Regards

    #631060

    DJLS1997
    Participant

    We’ve deactivated the plugins ad you can switch the theme. You have our approval.

    #631063

    Artem Temos
    Keymaster

    We have tried to disable custom layouts for the checkout page and it seems to work ok. Could you please test it now?

Viewing 4 posts - 1 through 4 (of 4 total)