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Problem with cart update

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  • January 21, 2025 at 10:03 pm #631665

    luis-8801
    Participant

    I have a problem when i try to update cart in the last screen, when i press to add one item, the screen updated but the number is still the same, i tried several fixes that i found here but so far none works

    i tried to deactivate all plugins, remove elementor cache, add a cache system, but nothing works.

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    January 22, 2025 at 10:32 am #631710

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    January 22, 2025 at 11:32 am #631743

    luis-8801
    Participant

    Done, please telll me if that is enough information.

    January 22, 2025 at 11:35 am #631744

    Artem Temos
    Keymaster

    As we can see, you have only one product in stock so it is not possible to increase the quantity in the cart https://gyazo.com/c82cbd8c2b9168f4772986b35e29b332

    Kind Regards

    January 22, 2025 at 11:53 am #631749

    luis-8801
    Participant

    i select a item with more than one in stock and its giving me the error.

    January 22, 2025 at 11:55 am #631751

    luis-8801
    Participant

    video

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    January 22, 2025 at 12:12 pm #631755

    Artem Temos
    Keymaster

    Please keep all plugins temporarily turned off and send us your FTP access.

    January 22, 2025 at 12:30 pm #631768

    luis-8801
    Participant

    i send you the FTP info, tell me if its enough

    January 22, 2025 at 1:11 pm #631781

    Artem Temos
    Keymaster

    As we can see, it works correctly at the moment https://gyazo.com/0bc78978e09c81349b0ffedd641a5010

    January 22, 2025 at 1:47 pm #631795

    luis-8801
    Participant

    I see that one of my recent plugins is causing the problem, many thanks.

    January 22, 2025 at 2:12 pm #631804

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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