Home › Forums › WoodMart support forum › Elementor not responsive, can’t make any updates to Woodmart theme website

Elementor not responsive, can’t make any updates to Woodmart theme website

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 22, 2025 at 5:44 pm #631904

    oliver.hildebrand84
    Participant

    I’m working on a homepage for a client website and recently elementor has become unresponsive / frozen, when I try to make small edits. I have tried the following with no success:

    – Changing browser from Chrome to Firefox and clearing browser cache
    – Deactivating all plugins except Elementor and Woodmart Core
    – Changed Elementor setting CSS Print Method to Internal Embedding

    I’m concerned I will not be able to finish my project on time. This is one a development site and I need to transfer the finished site to the client’s business URL within a fortnight.

    Please help me as soon as possible.

    Attachments:
    You must be logged in to view attached files.
    January 22, 2025 at 6:49 pm #631936

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    January 23, 2025 at 3:49 am #632002

    oliver.hildebrand84
    Participant

    Hello,

    I have created an admin account for you and shared the login details privately.

    I have reactivated the plugins you mentioned.

    I look forward to resolving the issue.

    Thanks in advance.

    January 23, 2025 at 3:51 am #632003

    oliver.hildebrand84
    Participant

    Also, please note that I tried increasing the memory limits for PHP via my host’s cPanel, but it didn’t fix the issue.

    January 23, 2025 at 3:08 pm #632207

    Artem Temos
    Keymaster

    It seems that it is caused by Elementor Tabs element. We tested with the default theme and see the same issue. Here is a video https://monosnap.com/file/6TjFa4LFQ2EX6m9SmWjEKzXr09sfzQ
    You can check it on your website as well.

    January 23, 2025 at 4:13 pm #632261

    oliver.hildebrand84
    Participant

    So are you saying I cannot use the elementor tab item?

    January 23, 2025 at 6:13 pm #632321

    Artem Temos
    Keymaster

    You can use any elements but we recommend you using our theme’s tabs element instead. Using tabs + HTML blocks you can achieve the same functionality on our theme and the editor will work faster.

    Note that it is a known issue of the Elementor plugin, not the theme. Check here https://github.com/elementor/elementor/issues/29424

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)