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Issue with menu on site

Viewing 19 posts - 1 through 19 (of 19 total)
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  • February 1, 2025 at 11:52 pm #634746

    matthew.spiteri.92m
    Participant

    I am having an urgent issue on my site whereas sometimes the menu does not show up.

    Then after purging the cache, the menu shows up again.

    This is happening quite frequent

    February 2, 2025 at 3:18 pm #634776

    matthew.spiteri.92m
    Participant

    I have just noticed that the menu sometimes does not show up only on the HOMEPAGE. Meaning the first page that you see when you visit the site.

    February 3, 2025 at 1:03 pm #634936

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request temporary admin access so I can look at the settings there better.

    Thank you for your time.

    Kind Regards

    February 3, 2025 at 1:52 pm #634968

    matthew.spiteri.92m
    Participant

    Hey,

    credentials have been sent with this post.

    February 3, 2025 at 4:26 pm #635044

    Luke Nielsen
    Keymaster

    Hello,

    Disable this https://prnt.sc/Z9hQjMJAevQt option in Theme Settings, clear the site/server cache and recheck the issue.

    Kind Regards

    February 3, 2025 at 4:45 pm #635052

    matthew.spiteri.92m
    Participant

    So a setting dedicated for mobile devices can sometimes affect the desktop menu only on the hopepage ? Thanks

    February 3, 2025 at 4:52 pm #635057

    Luke Nielsen
    Keymaster

    Hello,

    Yep, in the description you can see “This option currently removes all HTML tags from the desktop header version on mobile devices”. This is a common issue when customers enable this option and at the same time, their cache plugin doesn’t support a separate cache for mobile devices. If you want to use this option, your plugin should support a separate cache for mobile devices then that issue will not occur when enabling that option.

    Kind Regards

    February 4, 2025 at 3:31 pm #635323

    matthew.spiteri.92m
    Participant

    hey Luke,

    Please note that the issue is till persistent although I have performed the changes you recommend.

    This is costing us great issues as people are not able to navigate to our shop.

    Screenshot attached as proof of this.

    Attachments:
    You must be logged in to view attached files.
    February 4, 2025 at 3:42 pm #635333

    Luke Nielsen
    Keymaster

    Hello,

    Clarify, did you disable that option? Did you clear the site/server cache after it?

    Update the access to the admin panel – https://prnt.sc/46O9h6eEMtXG

    Kind Regards

    February 4, 2025 at 3:44 pm #635336

    matthew.spiteri.92m
    Participant

    I did both yes.

    Cleared cache clouflare and siteground cache.

    The account has been shared again.

    February 5, 2025 at 1:17 pm #635608

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for the updated access but it looks like it’s limited to the basic user – https://prnt.sc/LEj6WB3EIlS2

    Could you please update it to admin permissions?

    Kind Regards

    February 5, 2025 at 1:20 pm #635609

    matthew.spiteri.92m
    Participant

    apologies you are right.

    I have added the admin role now please check.

    Also, the issue is happening now as we speak. I will not purge cache as to make sure the issue remains.

    February 5, 2025 at 1:21 pm #635612

    matthew.spiteri.92m
    Participant

    The issue disappeared again.

    It seems like when I change something from the backend ( WordPress panel) the menu appears again.

    February 5, 2025 at 1:27 pm #635613

    Luke Nielsen
    Keymaster

    Hello,

    I don’t see any options related to a “separate cache on mobile devices” in your cache plugin settings. E.g. in the WP Rocket it looks like this https://prnt.sc/kaW8DesfXWuk , https://prnt.sc/_u6-Vffum95j

    Make sure that your cache plugin supports that feature.

    Kind Regards

    February 5, 2025 at 1:30 pm #635614

    matthew.spiteri.92m
    Participant

    I am purging the cache from both siteground plugin and from cloudflare I am completely deleting the cache.

    it works as I have used it various times and you can see from the developer tools it is working.

    February 5, 2025 at 1:33 pm #635616

    matthew.spiteri.92m
    Participant

    The screenshot you shared is to enable cache for mobile devices. I do not have cache for mobile devices.

    February 5, 2025 at 1:35 pm #635617

    Luke Nielsen
    Keymaster

    If you do not have that option for mobile caches, then this https://prnt.sc/Z9hQjMJAevQt option will not work, you need to disable it, clear the site/server cache.

    Kind Regards

    February 5, 2025 at 1:38 pm #635619

    matthew.spiteri.92m
    Participant

    Done. setting disabled.

    February 5, 2025 at 3:12 pm #635643

    Luke Nielsen
    Keymaster

    Great, check some time the issue and let me know if the topic can be closed.

    Thank you for your time.

    Kind Regards

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