Home Forums WoodMart support forum bunch of errors due to woodmart module

bunch of errors due to woodmart module

Viewing 17 posts - 1 through 17 (of 17 total)
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  • #634747

    matthew.spiteri.92m
    Participant

    Hi,

    Can you kindly assist on the attached errors? there seems to be an issue with the woodmart module

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    #634750

    matthew.spiteri.92m
    Participant

    I also noticed that the register button does not work and you will remain with the login button on the left only when those errors come up.

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    #634754

    matthew.spiteri.92m
    Participant

    I just noticed that if you enter incorrect credentials, and then try to register, the register button does not work.

    If you do not try to login and press register first, the register boxes show up

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    #634756

    matthew.spiteri.92m
    Participant

    I have added the credentials in this post

    #634858

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please disable any plugins not directly related to our theme and switch to the parent theme temporarily. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #634865

    matthew.spiteri.92m
    Participant

    Good morning,

    At the moment we have just launched our website so switching it to maintenance already does not look good for the business.

    Can we agree on a specific time to do this as to try and reduce the impact as much as possible ? We also have ongoing marketing campaigns

    #634870

    matthew.spiteri.92m
    Participant

    Also does switching off the plugins and changing to the parent theme lose any configurations we have in place ?

    #634920

    Artem Temos
    Keymaster
    Xtemos team

    I will be online for the next 6 hours and will be able to check this asap.
    The only problem that may occur when you switch between themes in Appearance -> Themes is that widgets may lose their positions. It is a WordPress behavior and we are not able to fix this in our theme scope. Now, you need to go to Appearance -> Widgets and move all widgets to appropriate positions.
    As a workaround, you can backup your widgets configurations using this plugin https://wordpress.org/plugins/widget-importer-exporter/

    Regards

    #634973

    matthew.spiteri.92m
    Participant

    ok I have just did what you requested.

    switched off all plugins except the required ones:

    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Can you proceed please? I will be available immediately to start it again

    #634975

    matthew.spiteri.92m
    Participant

    it must be related to a plugin because now it seems to be working accordingly with all plugins switched off.

    #634993

    Artem Temos
    Keymaster
    Xtemos team

    In this case, you need to enable all plugins one by one to identify which plugin causes this issue.

    Kind Regards

    #635000

    matthew.spiteri.92m
    Participant

    trying again to confirm now

    #635006

    matthew.spiteri.92m
    Participant

    it is the speed optimizer by siteground that is causing these issues.

    #635007

    matthew.spiteri.92m
    Participant

    ok found which setting.

    It is this one:

    Defer Render-blocking JavaScript Recommended

    Defer loading of render-blocking JavaScript files for faster initial site load.

    Any idea why this could happen?

    #635008

    Artem Temos
    Keymaster
    Xtemos team

    Make sure that this option doesn’t affect our helpers.min.js. It should be loaded first.

    #635011

    matthew.spiteri.92m
    Participant

    mm ok you can close the ticket I disabled that setting.

    #635048

    Artem Temos
    Keymaster
    Xtemos team

    OK, let me know if there anything else I can help you with.

Viewing 17 posts - 1 through 17 (of 17 total)