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BUG REPORT – mobile menu doesnt oppen at first page visit

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 7, 2025 at 12:20 pm #636233

    maloneweb
    Participant

    Good morning, if I click on the mobile menu button, the menu does not open immediately, if I try 2, 3 times it opens, what could this depend on?

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    February 7, 2025 at 3:40 pm #636343

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    This issue seems to be related to caching. I recommend temporarily disabling the cache plugin, and then clearing your site cache and server cache. After doing so, check if the issue persists.

    Best Regards,

    February 7, 2025 at 7:50 pm #636429

    maloneweb
    Participant

    I tried, but the problem persists

    February 8, 2025 at 12:25 pm #636525

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked again, and the mobile menu is working fine.
    Please watch this Video for clarification: https://uploadnow.io/f/VNq09tW

    Since you have already cleared the cache and the issue persists on your device, it is possible that this is a device-specific issue.

    I recommend trying the following steps:

    Clear the cache again and check the menu.
    Test on a different mobile device or browser to see if the issue occurs there as well.

    Best Regards,

    February 8, 2025 at 3:53 pm #636558

    maloneweb
    Participant

    Hello Sir, i have see your video but i can assure you that the problem is not resolved.

    I have try from android and iphone different devices.

    In also, i have received a lot of reports from this other website: giaca.it in which a lot of people have the same problem (mobile menu doesnt open at first visit, but if you refresh, will work).

    We have delete all cache plugins but the problem persist.

    I send you in private reply login data.

    Please let me know.

    Thanks and best regards

    February 10, 2025 at 11:31 am #636777

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I am sorry for the inconvenience, but I have again checked your new provided site: giaca.it is on multiple mobile phones and it works fine for me, I have captured another video for you, please watch it here: https://streamable.com/y1r559

    Please try to clear the cache and check back again as it works perfectly fine for us.

    Best Regards,

    February 10, 2025 at 11:37 am #636783

    maloneweb
    Participant

    Hello sir, maybe i have know the problem.

    Can you test in incognito view retidamora.it, and try to click the mobile menu AFTER accept cookie?

    The problem i see that happen only in this case.

    Please let me know.

    Thanks and best regards

    February 11, 2025 at 8:57 am #637058

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    It looks like the issue was caused by a third-party plugin. I have disabled the Head & Footer Code plugin on your site, and now the mobile menu is working properly. The plugin settings contain custom code in the header, which might be affecting the menu functionality.

    You may review the custom code or keep the plugin disabled to avoid the issue. Check back your site and check the issue.

    Best Regards,

    February 11, 2025 at 12:58 pm #637160

    maloneweb
    Participant

    Hello Sir, the issue is risolved.

    The custom code in the plugin was the cookie banner script provided from cookieyes.

    I have setup that after accept cookie, the page must reload so the problem is solved.

    Please give me an important info: there is a theme option in woodmart in which i can insert a custom code before </head> ? so i dont have to use other plugins.

    Please let me know.

    Thanks and best regards

    February 11, 2025 at 3:19 pm #637216

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    If you want to add custom code before the </head> tag, you will need to edit the theme files directly.

    To do this properly, follow these steps:

    Copy the header.php file from the main theme and place it in your child theme to prevent changes from being lost during theme updates.

    Edit the copied header.php file and insert your custom code before the </head> tag.
    For more guidance, you can refer to this article:
    https://www.wpbeginner.com/plugins/how-to-add-header-and-footer-code-in-wordpress/

    Note: All the customizations made in the theme files are at your own risk. Our support doesn’t cover any issues caused by changes in the theme code.

    Best Regards,

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