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WoodMart core plugin fail

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  • #636916

    ck-6548
    Participant

    I was in the process of editing our website with Elementor and Elementor Pro.
    Suddenly, I couldn’t open Elementor. I tried in safe mode, and Elementor asked me to deactivate all plugins and activate them one by one to identify which one is causing the issue.

    No other plugins are showing errors, except when i activate the WoodMart Core plugin.

    It’s only on pages – i’m still able to open HTML BLOCKS in Elementor.

    I have been using the theme for more than 6 months without problems.

    Help?

    • This topic was modified 1 year, 5 months ago by ck-6548.
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    #636949

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor

    Thank you in advance.

    #636961

    ck-6548
    Participant

    Hi did now.

    Se private for login details.

    For info i have been using the theme for more than 6 months without problems.

    Thanks in advance.

    • This reply was modified 1 year, 5 months ago by ck-6548.
    #636968

    Artem Temos
    Keymaster
    Xtemos team

    Currently, we don’t see any problems on your website with Elementor https://gyazo.com/c8cdbca2c7746eb95bcc95246d5cf7ab

    #636969

    ck-6548
    Participant

    That’ so strange?

    I cant open – only when i disable WoodMart plugin… Any ide what to do?

    I also tried in incognito/private browser, but same issue? i Even tired another browser. Same issue?

    • This reply was modified 1 year, 5 months ago by ck-6548.
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    #636977

    ck-6548
    Participant

    It’s seems only to be a problem on pages with elements from WoodMart plugin …

    #637094

    Artem Temos
    Keymaster
    Xtemos team

    Could you please write the name of the page that you have problem with?

Viewing 7 posts - 1 through 7 (of 7 total)