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Additional Technical Support Request for “Costadeivini” Website

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  • #637268

    digital-hub.it
    Participant

    Dear Xtemos Support Team,
    In addition to the previously mentioned issue, we are experiencing the following problems on our website “Costadeivini” that require your assistance. Please find the details below:

    Product Page:
    The appearance of the product page is no longer as it was before the update. The product image should be positioned at the top left, while part of the description (including the “Short Description” and the “Product Data” fields such as “General,” “Inventory,” “Attributes,” etc.) should appear at the top right. The rest of the text (including the “Product Description” field, etc.) should remain centered below. Please refer to the attached PDF “pagina_prodotto” for a clearer understanding of how it should be structured.

    Home Page – “In Offerta” Carousel:
    The “In Offerta” carousel with discounted products is not always displayed correctly as a carousel. In some cases, only a stretched image of one product appears in the center, with no option to view or scroll through other products.

    Home Page – Top Image Carousel:
    The carousel of two/three large images at the top of the homepage is not working correctly, at least when viewed from a Mac. In some cases, we only see a black background with no visible content (screenshot attached).

    We kindly ask for your support in resolving these issues. We are available to provide additional details or access credentials as needed.

    Thank you in advance for your attention.

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    #637357

    Hung Pham
    Participant

    Hi digital-hub.it,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

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