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Activation Fails

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  • February 15, 2025 at 5:51 pm #638368

    sotiris
    Participant

    After reinstalling the theme the activation fails.
    The activation appears active in my account page but not activated in the theme.
    When I input the activation code I get a ” purchase code already activated, deactivate in your account” . But I cant see an option to deactivate. As a result I cannot use the templates. See attached images.

    Regards,
    Sotiris

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    February 17, 2025 at 4:27 pm #638741

    Luke Nielsen
    Keymaster

    Hello,

    We have deactivated the old license, please try to activate it again and let me know.

    Thank you for your time.

    Kind Regards

    February 18, 2025 at 1:43 pm #639004

    sotiris
    Participant

    Ok, that worked.
    Thanks

    February 20, 2025 at 6:51 pm #639734

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! In case you need any additional help, I’d be more than happy to assist you.

    Wish you all the best.

    Kind Regards

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