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Blank thank you page

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  • February 16, 2025 at 11:19 pm #638490

    luxoasis
    Participant

    Hello,
    i have a problem with the thank you page. It’s blank after the purchase. See attachment

    I tried everything. Cleared the cache and default thank you page is ON.

    I checked every possible solution from old posts, but nothing worked

    The plugins that may cause the problem are deactivated. Elementor pro and addons.

    can you help?

    Thanks

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    February 16, 2025 at 11:26 pm #638492

    luxoasis
    Participant

    here in private my website

    February 17, 2025 at 10:45 am #638550

    luxoasis
    Participant

    here access data if needed. I’ve just downloaded a backup

    February 17, 2025 at 11:22 am #638591

    Hung Pham
    Keymaster

    Hi luxoasis,

    Thanks for reaching to us.

    You should deactivate all plugins (except WoodMart Core, Elementor and WooCommerce Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    February 17, 2025 at 11:32 am #638604

    luxoasis
    Participant

    I tried to deactivate the plugins to check if the issue is caused by a plugin, but not. The problem is still there

    February 17, 2025 at 1:37 pm #638664

    Hung Pham
    Keymaster

    Hi luxoasis,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    February 17, 2025 at 1:52 pm #638669

    luxoasis
    Participant

    sure I confirm, just want this to be solved…. thanks

    February 18, 2025 at 10:12 am #638881

    luxoasis
    Participant

    you can deactivate plugins

    February 18, 2025 at 1:38 pm #639002

    luxoasis
    Participant

    SOLVED…. I created a new checkout page and it worked

    February 18, 2025 at 4:16 pm #639087

    Hung Pham
    Keymaster

    Hi luxoasis,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

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