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Critical Error on Productpages

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  • #638496

    Ringgoo0
    Participant

    I get criticalserrors on a lot of productpages, on the webshop. For example (but there are a lot ofproducts pages with this problem):

    https://www.tcgpokemon.nl/product/pokemon-terastal-festival-ex-booster-box-japans-jp/
    https://www.tcgpokemon.nl/product/pokemon-surging-sparks-booster-box/
    https://www.tcgpokemon.nl/product/pokemon-twilight-masquerade-booster-box/
    https://www.tcgpokemon.nl/product/pokemon-obsidian-flames-booster-box/

    I’ve changed the webshop to the basic theme and all the problems are gone, but if i change the theme back to woodmart theme i get these errors again.

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    #638538

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #638631

    Ringgoo0
    Participant

    ive to send you the login through ‘private content’ right?

    #638634

    Artem Temos
    Keymaster
    Xtemos team

    Yes, use the private content field to share your admin access.

    #638716

    Ringgoo0
    Participant

    you guys already had time to look at it?

    #638736

    Artem Temos
    Keymaster
    Xtemos team

    Please disable all plugins that are not related to our theme temporarily and send us your admin access.

    #638738

    Ringgoo0
    Participant

    hereby the login

    #638739

    Ringgoo0
    Participant

    i thought i already sedned the login, hereby the login codes

    #638743

    Artem Temos
    Keymaster
    Xtemos team

    Thank you. We don’t see any errors on the provided pages. Could you please test from your end at the moment?

    #638746

    Ringgoo0
    Participant

    i had the errors when all the plug ins were activated, can you guys check if any plug ins are having troubles with the themes?

    #638790

    Artem Temos
    Keymaster
    Xtemos team

    In this case, try to activate all the plugins one by one to identify which one causes this error on your product pages.

Viewing 11 posts - 1 through 11 (of 11 total)