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404 Page when trying to edit with WP Bakery

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
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  • #639173

    salemcakeshop.com
    Participant

    Hello,
    I am using WPBakery with the Woomart theme. While I have most of my site completed and have been using Woodmart theme + WP bakery without any issues, for some reason I can no longer edit any page, layout, or HTML Block with WP Bakery. Every time I try to edit any page, layout or HTML block I am met with a 404 page.

    This is a new issue and I cannot figure out how to resolve it. I haven’t played with WP Bakery plugin and beyond editing the front end of my website, I haven’t touched any of the settings in the theme or WP Bakery.

    How can I resolve this 404 page error and edit my pages, layouts and HTML blocks again?

    #639319

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can check the settings there?

    Thank you in advance.

    Kind Regards

    #639474

    salemcakeshop.com
    Participant

    Yes, see private remarks for info.

    #639579

    Luke Nielsen
    Keymaster

    Hello,

    May I disable 3rd party plugins and enable the default theme for testing?

    Thank you in advance.

    Kind Regards

    #639745

    salemcakeshop.com
    Participant

    Yes, you can disable the plugins and enable the default theme for testing.

    #639967

    Luke Nielsen
    Keymaster

    Hello,

    This issue is related to your server settings, as all existing elements load on the backend when loading the page.
    Since our theme includes a large number of elements, this situation occurs. This issue will also arise with a default theme if you add more than 30 third-party elements.

    To resolve this issue, please add the following code to your site’s .htaccess file.

    <IfModule mod_substitute.c>
    SubstituteMaxLineLength 10M
    </IfModule>

    Kind Regards

    #640050

    salemcakeshop.com
    Participant

    Thank you, making these adjustments fixed the issue.

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Viewing 7 posts - 1 through 7 (of 7 total)