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Time limit

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  • March 3, 2025 at 12:58 pm #642290

    yitke77
    Participant

    Hi,
    I bought new license some days ago (this is my third licesne). When I try to install prebuilt websites than I always get this message: “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.” – I contact them and they set it up but I get this message again.

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    March 3, 2025 at 1:18 pm #642294

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    March 3, 2025 at 3:15 pm #642356

    yitke77
    Participant

    Hi,
    I’m sending the admin access details in the private content.
    Thank you!

    March 3, 2025 at 3:22 pm #642359

    Artem Temos
    Keymaster

    We have imported it on your website without any errors. Please test it from your end now.

    March 3, 2025 at 3:56 pm #642373

    yitke77
    Participant

    Thank you for your message. This is not work. https://teszt.dortonko.hu/
    just wp-admin work.

    March 3, 2025 at 4:12 pm #642380

    Artem Temos
    Keymaster

    Please send us your FTP access as well.

    March 3, 2025 at 4:36 pm #642397

    yitke77
    Participant

    Hi,
    ftp in private content

    March 3, 2025 at 4:50 pm #642403

    Artem Temos
    Keymaster

    This account is incorrect and we can’t see your website files https://monosnap.com/file/Ahy3093duJmX4os88ZK2mhztPrE97L
    Also, increase the PHP memory limit to 256MB on your server.

    March 3, 2025 at 5:48 pm #642425

    yitke77
    Participant

    Sorry, Please try again. Now work. I tested it in filezilla

    March 3, 2025 at 5:58 pm #642428

    Artem Temos
    Keymaster

    You didn’t increase the PHP memory limit on the server https://monosnap.com/file/9TbGy44SJlLJHwhUQwr9LpGgjPyCYW

    March 3, 2025 at 6:50 pm #642442

    yitke77
    Participant

    I set it up 256M

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