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Issue with Free Shipping Block Display on My Website

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 5, 2025 at 7:37 pm #643174

    lost.hinata
    Participant

    Dear WoodMart Support Team,

    I am encountering a recurring issue with the “Free Shipping” block on my website. The block behaves unexpectedly, often expanding in height, which disrupts the layout of the entire product page.

    This issue significantly affects the page’s visual consistency and user experience. Could you please assist me in identifying the cause and providing a solution to ensure the block displays correctly without affecting the rest of the layout?

    Thank you in advance for your support.

    Best regards,

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    March 6, 2025 at 1:46 pm #643408

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have checked your site and the free shipping block is showing fine on your site.
    See Screenshot for clarification: https://ibb.co/qLDrqMgy

    Check back your site after completely clearing the browser cache and check the issue.

    Best Regards,,

    March 19, 2025 at 8:23 pm #647344

    lost.hinata
    Participant

    Hello 🙂

    To better illustrate the issue, you can add products to the cart and proceed with a free order to experience the problem firsthand. This will help you understand the situation more accurately.

    Please let me know once you have tested it or if you need any further details.

    Best regards,

    Cédric M.

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    March 20, 2025 at 12:27 pm #647534

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    March 20, 2025 at 4:48 pm #647627

    lost.hinata
    Participant

    Dear Woodmart Support,

    Thank you for your assistance.

    Below, you will find my admin access in a private note. Please be extra careful, as this is the live site and any changes could have an immediate impact.

    I appreciate your support in advance.

    Best regards,

    March 21, 2025 at 9:02 am #647768

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please add the below Custom CSS code to Theme Settings > Custom CSS > Global CSS section:

    .single-product div#simple-translate {
    display: none;
}

    Best Regards,

    March 26, 2025 at 2:29 pm #649168

    lost.hinata
    Participant

    thnaks is ok now

    March 26, 2025 at 4:24 pm #649217

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You’re very welcome! I’m glad I could help. If you need anything else, feel free to reach out!

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards,

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Viewing 8 posts - 1 through 8 (of 8 total)

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