Home Forums WoodMart support forum Unable to copy variation image gallery

Unable to copy variation image gallery

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #643636

    leyugo
    Participant

    In the backend of my product page, when I click on “copy to new draft” the images in the variation gallery are not copied, only the main image of the variation is copied.

    #643738

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please send us a screenshot of the button you click to reproduce this problem?

    Kind Regards

    #643990

    leyugo
    Participant

    Here is my screenshot

    Attachments:
    You must be logged in to view attached files.
    #644381

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #645353

    leyugo
    Participant

    Here is the administration link

    #645470

    Artem Temos
    Keymaster
    Xtemos team

    To fix this issue, you need to switch to the “Variations products meta” in Theme Settings -> Shop -> Variable products. Note that in this case, you will need to reupload your variations images. Then you will be able to use the duplicate function.

    #645749

    leyugo
    Participant

    Thanks, it works fine by copying the entire product. But using a variant duplication plugin it doesn’t work, is there a solution for this?

    #645817

    Artem Temos
    Keymaster
    Xtemos team

    It looks like this plugin doesn’t support custom meta like this. You need to contact plugin’s developers for help on this matter.

Viewing 8 posts - 1 through 8 (of 8 total)