WpBakery & Woodmart Core

This topic has 9 replies, 2 voices, and was last updated 2 hours, 50 minutes ago by Artem Temos.

Viewing 10 posts - 1 through 10 (of 10 total)

Author

Posts
March 9, 2025 at 7:28 am #644192

jdpatterson74
Participant

I tested Wpbakery with twenty twenty-five, and Wpbakery = worked.
I tested with both woodmart theme and child theme = did not work

With Woodmart/Child theme, I deactivated ALL plugin and Wpbakery = worked
One at at time, until I got to Woodmart Core (only plugin active) and WPbakery = did not work.

March 10, 2025 at 10:14 am #644340

Artem Temos
Keymaster

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

March 14, 2025 at 7:44 pm #646030

jdpatterson74
Participant

I’m curious, do you need a response here, to know if have responded.

I have updated the private section last week, and curious on status.

March 14, 2025 at 8:32 pm #646033

Artem Temos
Keymaster

Hello,

Yes, please send us your admin access using the Private content field here.

Kind Regards

March 14, 2025 at 8:40 pm #646034

jdpatterson74
Participant

Admin access in private area. Only key 3 plugins are active.

March 14, 2025 at 8:42 pm #646035

Artem Temos
Keymaster

As we can see, it works correctly now. Could you please clarify how to reproduce the issue?

March 14, 2025 at 8:51 pm #646036

jdpatterson74
Participant

With woodmart core plugin active (only) and Wpbakery plugin active, i am unable to edit the page and wpbakery does not work.

If I disable woodmart core and have wpbakery active, I am able to see both the front end and back end editor screens or functions.

Attached is with all 3 key plugins active. You can see the description section is blank for my home page, which should have alot of rows and columns (wp bakery backend editor)

Attachments:
You must be logged in to view attached files.

March 14, 2025 at 9:34 pm #646040

Artem Temos
Keymaster

Hello,

We have investigated the issue and see that it is stuck in the place where WPBakery does json_encode. Due to the large amount of elements, your server can’t process this function for some reason. Unfortunately, we don’t know why it can’t proceed. You can try to consult with your server providers or try another host for your website.
https://monosnap.com/file/F0wjDj6rAhymb37vXJKlSSyVocQLih

Kind Regards

March 14, 2025 at 9:41 pm #646041

jdpatterson74
Participant

Ok. Wp bakery does work when woodmart core is not active.

March 14, 2025 at 9:51 pm #646042

Artem Temos
Keymaster

Yes, because this plugin registers our theme’s shortcodes. Anyway, it is a known issue and you need to consult with your server provider for help.
Author

Posts