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Product gallery problems after Woormark theme update

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  • March 11, 2025 at 1:40 am #644649

    RR
    Participant

    Hello,

    I have Product gallery problems after Woormark theme update v8.1.1.

    When I open a single product, the product gallery shows up for 1 second and then hides forever until I reload the page again. This happens everytime.

    Console shows error with images: Uncaught TypeError: Cannot read properties of undefined (reading ‘items’)

    I have tried to disable other plugins and elementor. All theme patches have been applied. Nothing helped.

    Can you help me to solve this problem?

    • This topic was modified 1 day, 11 hours ago by RR.
    March 11, 2025 at 10:19 am #644686

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    March 11, 2025 at 2:29 pm #644786

    RR
    Participant

    Hello again,

    I just discovered that after disabling the official woocommerce premium plugin “WooCommerce Additional Variation Images” (https://woocommerce.com/products/woocommerce-additional-variation-images/) everything works fine.

    There is some kind of conflict with this plugin and woodmart theme. How can we solve this?

    March 11, 2025 at 2:32 pm #644789

    Artem Temos
    Keymaster

    Since our theme has our own additional variations images, this plugin is not compatible with our theme.

    March 11, 2025 at 2:35 pm #644791

    RR
    Participant

    Maybe there is a way to completely disable Woodmart additional variation images and just use woocommerce official plugin?

    Maybe you have some kind of PHP snippet for this?

    March 11, 2025 at 4:04 pm #644826

    Artem Temos
    Keymaster

    Unfortunately, we don’t have a code snippet to achieve this.

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