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Split: Issue email wishlist product on sale

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • March 14, 2025 at 9:02 pm #646038

    simone_h1
    Participant

    Hello could you please tell me where I can fix the cronojob?
    I receive a copy of all the email sent by the website, and there is too many email sent to the one who has some item on the wishlist.
    Best
    Simone

    March 17, 2025 at 10:18 am #646293

    Artem Temos
    Keymaster

    Hello,

    Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,

    March 17, 2025 at 12:53 pm #646393

    simone_h1
    Participant

    I had a problem with the email sent from my website for wishlist.
    it sends every day a reminder about what is left on the cart or if an items has a discount.
    i would like to send less email, i don’t know maybe one after 2 days and one after week later.
    and that’s it.

    March 17, 2025 at 1:15 pm #646399

    Artem Temos
    Keymaster

    It sends one email per customer per product once you set a discount. There are no other ways to configure this email frequency.

    March 17, 2025 at 1:30 pm #646408

    simone_h1
    Participant

    to be honest i received more than one email,

    this is an example of email sent by my website, and I received it as a copy.
    the website send this email every day!

    Attachments:
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    March 17, 2025 at 1:33 pm #646410

    Artem Temos
    Keymaster

    Could you please send us a link to this product so we can add it to the wishlist and check these emails?

    March 17, 2025 at 1:35 pm #646417

    simone_h1
    Participant

    yes sure.
    here we are

    https://www.abworld.it/prodotto/tagbe30158teddy-cupido/

    thanks

    March 19, 2025 at 1:49 pm #647192

    Artem Temos
    Keymaster

    Hello,

    We have added this product and got only one email about the discount for this product. We don’t get multiple emails for the same product.

    Kind Regards

    March 21, 2025 at 1:49 pm #647903

    simone_h1
    Participant

    Hello didn’t you receive an email yesterday?

    March 21, 2025 at 3:06 pm #647918

    Artem Temos
    Keymaster

    Hello,

    Yes, we got it. Can you please send us your admin and FTP access so we can troubleshoot this?

    Kind Regards

    March 21, 2025 at 4:58 pm #647965

    simone_h1
    Participant

    thank you

    March 21, 2025 at 5:22 pm #647969

    Artem Temos
    Keymaster

    Please send us your admin access as well.

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Viewing 12 posts - 1 through 12 (of 12 total)