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Split: Abandonded cart sends email at same time as “order processing email”

Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 28, 2025 at 12:06 pm #649831

    vindesign_it
    Participant

    Hello,

    I have the same problem 🙁
    There should be a script that prevents abandoned cart emails from being sent after the customer completes a purchase. Moreover, the status of abandoned carts does not change.

    Thanks,

    Best regards,
    Vincenzo

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    March 28, 2025 at 4:21 pm #649942

    Artem Temos
    Keymaster

    Hello,

    Please send us your admin and FTP access so we can check what is wrong.

    Kind Regards

    March 28, 2025 at 8:04 pm #650006

    vindesign_it
    Participant

    ok, You find it in “Extra information” (private)

    Thanks

    March 31, 2025 at 11:31 am #650357

    Artem Temos
    Keymaster

    Please send your admin access as well.

    March 31, 2025 at 5:24 pm #650550

    vindesign_it
    Participant

    I done.

    April 1, 2025 at 2:30 pm #650801

    Artem Temos
    Keymaster

    Hello,

    You can fix it by applying patch # 650796. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

    Kind Regards

    April 1, 2025 at 10:42 pm #650934

    vindesign_it
    Participant

    Ok, thanks 🙂

    I have another issue about “Abandonded cart.”; When I click on “view cart,” I get an error page with this message –> Invalid post type.

    Can you help me?

    Thanks

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    April 2, 2025 at 10:53 am #651047

    Artem Temos
    Keymaster

    It might be due to a conflict with installed plugins. Could you please temporarily turned them off?

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Viewing 8 posts - 1 through 8 (of 8 total)