Google Merchant error Missing shipping weight [shipping_weight]

This topic has 7 replies, 2 voices, and was last updated 4 days, 7 hours ago by Luke Nielsen.

Viewing 8 posts - 1 through 8 (of 8 total)

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March 28, 2025 at 4:49 pm #649949

comercial-2364
Participant

Hello,
product page
https://www.pet4you.fr/producto/advance-gato-sterilised-senior-10-1-5kg/
not giving google merchant the product weight, so products are beeing declined.
Please advise

March 28, 2025 at 5:25 pm #649961

Luke Nielsen
Keymaster

Hello,

Please check the articles below for help:

https://woocommerce.com/document/weight-based-shipping/#:~:text=Go%20to%20WooCommerce%20%3E%20Settings%20%3E%20Shipping,based%20conditions%20and%20rates%20settings.

https://woocommerce.com/document/adding-dimensions-and-weights-to-products-for-shipping/

https://www.businessbloomer.com/woocommerce-shipping-weight-without-plugin/

Kind Regards

March 28, 2025 at 5:30 pm #649964

comercial-2364
Participant

All the products have their weight inserted already, this is why I posted here for advisement

March 28, 2025 at 5:33 pm #649967

Luke Nielsen
Keymaster

May you send me access to the admin panel so I can check the product’s settings?

Kind Regards

March 28, 2025 at 5:45 pm #649970

comercial-2364
Participant

ok, sent

March 28, 2025 at 6:01 pm #649978

Luke Nielsen
Keymaster

Hello,

Okay, I see. Could you please once check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

Kind Regards

March 28, 2025 at 6:13 pm #649979

comercial-2364
Participant

I just installed a free theme, and the issue remains apparently, can you check it?

March 28, 2025 at 6:31 pm #649985

Luke Nielsen
Keymaster

Hello,

In this case, it means that this is related to WooCommerce itself, as the default theme has the same issue. I suggest you contact the WooCommerce support team for further solutions.

Kind Regards
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Viewing 8 posts - 1 through 8 (of 8 total)

Google Merchant error Missing shipping weight [shipping_weight]

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